Consultant was pleasant and very helpful with fabric choices within my budget. Covers arrived in early Feb and neither fit. They were remeasured and returned for alterations.By the end of March there...
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Lee
Plumbs
11 years ago
Thank you for your feedback. Please accept our apologies for the delays that you encountered during the process of your order. We can advise that the delays by our Home Consultant and the Customer Service team is not normal Company policy. We will discuss these concerns with the relevant manager’s to ensure this does not happen to customers in the future. May we thank you for bringing this problem to our attention as we do rely on our customers feedback.
Definitely not customer focused.
Product supplied not up to a good standard
Product reviews
Lee
Plumbs
11 years ago
Thank you for your feedback. We are sorry you are not happy with the tie backs we have supplied. We have checked our records and can see that the Home Consultant visited you to discuss your concerns, and a different style was selected for replacement.
We note that we made the replacements in February, if you are not happy with these could you please contact Head Office and we will arrange for the Home Consultant to visit to discuss your concerns.
Thank you for your feedback. We are sorry to hear you are not happy with your furniture covers. We have arranged for our Home Consultant to contact you to arrange to visit, and discuss your concerns regarding the fit of your furniture covers.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.