Service from their representative who came to show me their range of covers was EXCELLENT but the covers were too large & didn't fit properly & had to be returned . They were a better fit on return...
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Customer Services
Plumbs
11 years ago
Thank you for your feedback. We sorry to hear you are not happy with the fit of your furniture covers. We have contacted our Home Consultant and requested that they telephone you to make an appointment to visit to enable you to discuss your concerns regarding the fit of the furniture covers.
The service I received from the Plumbs representative who came to measure and estimate the cost of the loose covers was very good. She worked hard, was efficient and pleasant. When I complained...
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Product reviews
Customer Services
Plumbs
11 years ago
Thank you for your feedback. We are sorry to hear that you were not happy with the fit of your furniture covers after an alteration, and we note that a full refund of all monies paid was refunded to you. Once again please accept our apologies for any inconvenience this may have caused you.
The lady who came to measure was really helpful; she really knew her stuff and gave us good advice on what type of fabric to choose. The covers were ready six weeks later, as promised; she came back...
The Plumbs consultant was very helpful and pleasant and I was very satisfied with her visit. However, I was very disappointed with the chair when it was returned - the piping on the back of the...
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Customer Services
Plumbs
11 years ago
Thank you for your comments. We are sorry to hear you are not happy with the reupholstery of your furniture. We have requested that our Customer Service Team telephone you to discuss your concerns further and arrange for the Upholsterer to visit you.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.