The blinds were poor value for the significant amount I paid for them and took a long time to arrive
Tara
Plumbs
3 years ago
Thank you for your review, we're sorry to hear of the negative experience that you have had with our Company. I can see from the records that the blind has been manufactured to its specification and that our Window Furnishings Team, are in contact with you for a resolution. Once again, we are sorry your expectations have not been met and you have our upmost reassurance that our Team, will discuss this with you direct.
Trusted Customer
3 years ago
I have heard from Hannah Fishwick that the company believes the blinds were up to standard so no compensation can be considered. However I maintain what I said because I have ordered blinds from other companies that I have been very satisfied with and these were not good enough and at an exorbitant price
Tara
Plumbs
3 years ago
Thank you for your response to my reply earlier today. It is to my understanding that the made-to-measure blinds have been manufactured to the required specifications and that no apparent fault has been found. I can see from the records, that the complaint has now been resolved.
Product reviews
Tara
Plumbs
3 years ago
Thank you for your feedback, we're sorry to hear you aren't happy with the goods that have recently been fitted. I can see from our records that you are in contact with the Window Furnishings Team.
Trusted Customer
3 years ago
I am NOT happy with the quality and appearance considering the price I paid
Tara
Plumbs
3 years ago
I am sorry to hear that you are unhappy with your newly fitted blinds, as previously advised that blind has been manufactured as agreed to the specifications and it is to my understanding that the complaint has now been closed, as per your discussions with the Window Furnishings Team.
Once I made my initial enquiry it took some time for the rep to make contact for an appointment but once done thing went well. Advice and samples was good the fitter soon rang to arrange a measuring...
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Tara
Plumbs
3 years ago
Thank you for your review. We estimate a timeframe of approximately 2 weeks from initial contact for a home visit to be booked, I can only apologise that you waited longer than anticipated. It's great to hear that once placing the order, the service and goods delivered was overall a good experience.
Product reviews
Tara
Plumbs
3 years ago
Thank you for your 5 star review on our products and we're glad to hear that you are very satisfied.
Not very happy , when delivered i found there was a cover missing in the box.
Waiting for the missing cover. The covers are well made .
Tara
Plumbs
3 years ago
Thank you for your review. We're sorry to hear that you are still awaiting part of your order. Rest assured, that I have passed this onto our Customer Care Team, who will be in touch with you soon to discuss this further.
The overall experience has been very good., from booking an appointment for a quotation, to delivery of the finished goods, 2 large tailored fit recovered. Sofas.
Communication has been very...
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Tara
Plumbs
3 years ago
Thank you for your review. Your feedback is important to us and we're happy to hear that we have met your expectations with the service and products.
Product reviews
Tara
Plumbs
3 years ago
Thank you for your 5 star rating for our Products, we're glad to hear we have met your expectations with the quality and workmanship.
Date of purchase: 02/12/2022
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Trusted Customer
Feefo Verified
3 years ago
I really can't fault your work team. The only thing that annoys me intensly is being addressed as " Hi " What is wrong with " Hello "? Or even " Dear "? People seem to think it is wuth it.I think it...
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Tara
Plumbs
3 years ago
Thank you for your review. We're pleased to hear that you are happy with your recent order for reupholstery.
Your feedback is important to us and we're sorry to hear that you have been unhappy with the terminology used. Rest assured, that this will be passed onto the Customer Service Management Team, to be raised at our next training gathering with our Team.
Date of purchase: 03/02/2023
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MS
Mrs Smith
Feefo Verified
3 years ago
What Mrs Smith said about Plumbs:
Huge delay in fulfiling order due to stockissues.. otherwise ex ellent
Tara
Plumbs
3 years ago
Thank you for your review. Your feedback is really important to us and has been passed onto the Window Service Team. We would like to apologise for the delays that you experienced with our Company. We hope you are delighted with your curtains?
Excellent service from start to finish. 2 1970’s Parker knoll recliners and 2 bedroom chairs re upholstered to a high standard. Took 3 weeks from collection. Collection and delivery guys very good.....
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Tara
Plumbs
3 years ago
Thank you for your review. We're so pleased to hear that you are happy with the service received and that you are delighted with your newly upholstered chairs.
Product reviews
Tara
Plumbs
3 years ago
It's great to hear how pleased you are, that the chairs have been upholstered to a high standard. Thank you for your feedback.
Excellent service. I filled in a form online, and Olivia contacted us to make an appointment within a couple of weeks and arrived promptly. She gave us time to to consider which fabric we preferrred...
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Tara
Plumbs
3 years ago
Thank you for your review, your feedback is important to us. We're really pleased to hear that you are happy with the service provided and the goods received.
Product reviews
Tara
Plumbs
3 years ago
Great to hear how happy you are with your Tailored covers.
Yes, I would recommend them, their craftsmanship is excellent and their house representative is very good. The administrative can be frustrating but collection and delivery we had no problems with. ...
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Tara
Plumbs
3 years ago
Thank you for your review. We're really pleased to hear how delighted you are with the craftmanship. Your feedback is important to us, and I will pass this onto the Production Management Team, to help to improve services to future customers. Once again, thank you for your 5 star review!
Product reviews
Tara
Plumbs
3 years ago
We're pleased to hear how delighted you are and thank you for your 5 star product review.
Very helpful consultant who steered us to a very clever solution by recommending replacement cushions for our leather sofa. It looks like new. He also called in to fit the cushions when they arrived....
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Tara
Plumbs
3 years ago
Thank you for your review. We're really pleased to hear that our Sales Consultant, was helpful and knowledgeable which has resulted in an amazing 5 star review from you.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.