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Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,290

277

2,725

ratings over the past year

Displaying all 73,077 reviews

Trusted Customer

Feefo Verified

2 months ago

Disappointing Claims Process and Lack of Communication

I was asked to submit the documents multiple times, and the claiming process was quite lengthy, taking around two months before the claim was finally processed. On top of that, the cheque was issued...

Gigi

Petplan

2 months ago

Hi, Thank you for your review. I'm sorry to hear this as this isn't our standard. I've updated your details so that we can reissue your claim payment again by cheque. It will take up to 30 days due to stopping and reissuing the claim payment in your correct details, you'll get this in the post. I've logged this as feedback so we can improve on this process. If you'd like to discuss this with us further, please email us at social@petplan.co.uk with your query, policy number and pet's name. Thanks, Gigi - The Customer Service Team

Date of purchase: 12/08/2026

Mrs Nicola Whittaker

Feefo Verified

GBR

2 months ago

What Mrs Nicola Whittaker said about Petplan:

Dog insurance

Only just joined but iv heard good reviews

Date of purchase: 15/08/2026

Trusted Customer

Feefo Verified

2 months ago

Very clear, efficient and reasonable

Date of purchase: 13/08/2026

Mrs Sara Atkins

Feefo Verified

GBR

2 months ago

What Mrs Sara Atkins said about Petplan:

Excellent 👍

Excellent for a first time puppy owner

Date of purchase: 11/08/2026

Trusted Customer

Feefo Verified

2 months ago

Great pet cover

Excellent 👍

Date of purchase: 15/08/2026

Trusted Customer

Feefo Verified

2 months ago

Great comms

Very clear and great comms.

Date of purchase: 10/08/2026

Miss Emma Greenhouse

Feefo Verified

GBR

2 months ago

What Miss Emma Greenhouse said about Petplan:

Great help

Great service for my puppy they pay directly to your vets so you dont have to worrie

Date of purchase: 13/08/2026

Trusted Customer

Feefo Verified

2 months ago

Excellent service

Service was extremely good. The young lady was very polite and clearly spoken. Explaining everything so I completely understood it all. Thank you very much.

Date of purchase: 12/08/2026

Trusted Customer

Feefo Verified

2 months ago

Excellent service

Incredibly quick and efficient. very impressed.

Date of purchase: 12/08/2026

Trusted Customer

Feefo Verified

2 months ago

It was fast and easy. I had clear instructions of what was going to happen, and then it happened! Great stuff. I don’t like that there’s no search option on the country field in this form. That’s...

Date of purchase: 12/08/2026