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Petplan Reviews

Displaying all 73,077 reviews

Trusted Customer

Feefo Verified

2 months ago

Date of purchase: 28/08/2026

Trusted Customer

Feefo Verified

2 months ago

Brilliant, piece of mind always

We have used Petplan for all of our animals and they have been brilliant, given us reassurance throughout all of their illnesses without adding to the pressure. We now have a new puppy and have once...

Date of purchase: 26/08/2026

Trusted Customer

Feefo Verified

2 months ago

Limp

All handled by the vetinary surgery, yet we had am immediate response from Petplan. We were very satisfied

Date of purchase: 28/08/2026

Mrs Dawn Chambers

Feefo Verified

GBR

2 months ago

What Mrs Dawn Chambers said about Petplan:

Excellent care and service

Very easy to claim excellent support from Crofts the vets for both the treatment and the care of Rio.

Date of purchase: 28/08/2026

Trusted Customer

Feefo Verified

2 months ago

Easy process, quick decision. Thank you

Straightforward process during an anxious time on holiday. Never claimed before, so pleased it was easy to make the application. Definitely made a worrying time less stressful.

Date of purchase: 27/08/2026

Mrs Debra Murray

Feefo Verified

GBR

2 months ago

What Mrs Debra Murray said about Petplan:

Pet Plan insurance

Excellent service,I like that you didn’t keep pestering when Toby was poorly ,you just sent one message to let me know you were dealing with the claim & then another to tell me it was all paid Thank...

Date of purchase: 27/08/2026

Trusted Customer

Feefo Verified

2 months ago

Great , great, great

Great service, updated via email. Did get a couple of duplicated emails, but overall great. I have been with them a while and would highly recommend.

Date of purchase: 27/08/2026

Trusted Customer

Feefo Verified

2 months ago

Appalling.

Poor. We were obliged on the application to say we’d asked the vet about the kitten getting some dust up her nose. Vet not concerned at all and no clinical diagnosis BUT now her entire respiratory...

Gigi

Petplan

2 months ago

Hi, Thank you for your review. We understand your frustration about the placement of your kitten's exclusion, however this is to confirm what's covered and what's not as we aim to be transparent with our customers. The exclusion for respiratory system is reviewable under your policy, for us to confirm specific policy information such as the review criteria, please email us at social@petplan.co.uk with your pet's name and policy number. This has been logged as feedback for us to review this process. Thanks, Gigi - The Customer Service Team

Trusted Customer

2 months ago

So this was initially raised within the ‘free four week’ window when the kitten was registered and examined. This just comes across like pre-screening to highlight anything that can be construed as a pre-existing condition when the policy proper takes effect.

Date of purchase: 25/08/2026

Mr Andy Evans

Feefo Verified

GBR

2 months ago

What Mr Andy Evans said about Petplan:

Give your pet the best cover it can have

Great service the plan I selected should cover all our cats future problems if any, it gives our family peace of mind knowing should anything happen we can give our cats the best treatment needed...

Date of purchase: 26/08/2026

Trusted Customer

Feefo Verified

2 months ago