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Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,291

277

2,726

ratings over the past year

Displaying all 73,075 reviews

Mrs Paulina Pachucka

Feefo Verified

1 month ago

Date of purchase: 24/09/2026

Mrs Jeannette Pellen

Feefo Verified

GBR

1 month ago

What Mrs Jeannette Pellen said about Petplan:

Bad Billing

The customer service team were polite and helpful. However I really objected to receiving an invoice charging me for a month already provided

Date of purchase: 22/09/2026

Trusted Customer

Feefo Verified

1 month ago

*****

Alison

Petplan

1 month ago

Hi, I'm sorry to read such a poor review. If you need assistance with anything please email social@petplan.co.uk with your query and we will be happy to help. Thanks, Alison - The Customer Service Team

Date of purchase: 24/09/2026

Mrs Smita Singh

Feefo Verified

1 month ago

Date of purchase: 24/09/2026

Mr Ian Ward

Feefo Verified

GBR

1 month ago

What Mr Ian Ward said about Petplan:

Choosing PetPlan again

We have just insured our new puppy with PetPlan. This is our third dog in a row we have had insured with them. PetPlan is a company we trust to offer the best support should we need cover for...

Date of purchase: 27/09/2026

Ms Jane Symons

Feefo Verified

GBR

1 month ago

What Ms Jane Symons said about Petplan:

Best Customer Service

Staff are helpful kind & supportive great service. I recently lost Carter and they were amazingly kind and generous with their time when I need it.

Date of purchase: 22/09/2026

Trusted Customer

Feefo Verified

1 month ago

Oskar likes Petplan

Oskar has belonged to Petplan for a few years. They are always helpful if you ring for advice. The one time we had to claim was a good experience. The paperwork was easy to understand and the...

Date of purchase: 24/09/2026

Ms Janet Frank

Feefo Verified

GBR

1 month ago

What Ms Janet Frank said about Petplan:

Very poor

Alison

Petplan

1 month ago

Hi Janet, We're really sorry to find you have found our service very poor. If there is anything you would like to feed back on please email social@petplan.co.uk to be logged, we're always looking at ways to improve. Thanks, Alison - The Customer Service Team

Ms Janet Frank

1 month ago

I was sent a document which states cover started on the 12 th Aug the dog’s treatment didn’t start till 13 Aug when I took her to the vet so how come it wasn’t coverts?????

Alison

Petplan

1 month ago

Hi Janet, I'll email you the details to explain. Thanks, Alison - The Customer Service Team

Date of purchase: 27/08/2026

Trusted Customer

Feefo Verified

1 month ago