Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
I thought it was one of the most pleasant and convenient processes regarding holiday booking that…
I thought it was one of the most pleasant and convenient processes regarding holiday booking that I have ever encountered..Robbie did you proud
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Trusted Customer
Feefo Verified
12 years ago
At present until we have undertaken our holiday I feel I can not comment until…
At present until we have undertaken our holiday I feel I can not comment until I have all factions of my trip complete
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Trusted Customer
Feefo Verified
12 years ago
so easy
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Trusted Customer
Feefo Verified
12 years ago
The initial booking was very good however the documentation received later was quite confusing and…
The initial booking was very good however the documentation received later was quite confusing and also Im still not sure if we are due to receive accommodation vouchers and transfer vouchers and the...
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Trusted Customer
Feefo Verified
12 years ago
This booking was my first and probably my last with holiday gems. I found a…
This booking was my first and probably my last with holiday gems. I found a great deal on a hotel in Marmaris Turkey so decided to book. But the next day I got a call from an agent to confirm the...
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Holiday Gems
Holiday Gems
12 years ago
The fee charged is a card transaction fee of £2.29 and we do regret that this was not explained at the time.
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Trusted Customer
Feefo Verified
12 years ago
my holiday is another 6 weeks away yet and ive not yet received tickets or…
my holiday is another 6 weeks away yet and ive not yet received tickets or paid balance so i would appreciate this e-mail when everything is finalised
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Trusted Customer
Feefo Verified
12 years ago
Aspect of booking with holiday gems was generally good when I was able to speak…
Aspect of booking with holiday gems was generally good when I was able to speak to someone.
HOWEVER - post booking attempts to contact after sales were poor. Every time I call I am kept waiting a...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments and we do apologise for the extended wait times due to expectionally high call volumes during this peak period. However, we would advise that our after sales number is not premium and does not attract extra charges. Please forward any emails sent to admin@holidaygems.co.uk and the issue will be investigated.
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Trusted Customer
Feefo Verified
12 years ago
It took three emails to get a response and only after I chased up the…
It took three emails to get a response and only after I chased up the enquiry. Once I got through to Garry his service and support was very good, however in the end his price was the same as what I...
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Trusted Customer
Feefo Verified
12 years ago
the young lady was lovely knowledgable and helpful with the holiday I wanted and going…
the young lady was lovely knowledgable and helpful with the holiday I wanted and going out of her way to be helpful. She also had a good sense of humour {you have to have dealing with me} and we had...
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Trusted Customer
Feefo Verified
12 years ago
Really pleased with holiday gems, especially Kelly who helped me all queries that i had
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
