Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Was not too happy at first with the booking as there was a few errors…
Was not too happy at first with the booking as there was a few errors on the way ..but it was sorted out quickly ...happy now ,,,thank you
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Trusted Customer
Feefo Verified
12 years ago
My first time using holiday gems but it won't be my last. I have dealt…
My first time using holiday gems but it won't be my last. I have dealt with many holiday company's over the years & I felt that your customer service I received was the best, I was,nt pushed into...
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Trusted Customer
Feefo Verified
12 years ago
Stephen my contact was very thorough and all the paperwork seems to be in order.
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Trusted Customer
Feefo Verified
12 years ago
Useless rep told me lies .would ring me back 5mins 1hour later I have to…
Useless rep told me lies .would ring me back 5mins 1hour later I have to call her to be told the price had gone up. I asked her to book it and paid for it. She told me a would recieve an email from...
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Holiday Gems
Holiday Gems
12 years ago
We sincerely apologise for the issues raised. We do rely on our suppliers to provide the correct information, rates and availability when booking their product and we do agree that in this instance the hotel rates and availability were not correct when making the booking. This, unfortunately, is a matter over which we have no control and delayed the response times by our sales agent as she endeavoured to resolve the issue. We do apologise for any inconvenience and trust that your holiday will be wonderful
Trusted Customer
12 years ago
Why was low cost holidays who where the same price as you quoted able to get the price and when I went and checked the price of the hotel website it was the price you quoted
So please don't insult my Intelligence
Holiday Gems
Holiday Gems
12 years ago
As with any supplier/retailer, different contracts may result is a variation of costs. We deal through a UK supplier and do not contract directly with the hotel.
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Trusted Customer
Feefo Verified
12 years ago
Staff where very helpful ,went out of her way to get what I was looking…
Staff where very helpful ,went out of her way to get what I was looking for .would recommen to others.
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Trusted Customer
Feefo Verified
12 years ago
so helpful and patient, thankyou
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Trusted Customer
Feefo Verified
12 years ago
Agent 142
Agent 142
Trusted Customer
12 years ago
Will let you know when i return.
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Trusted Customer
Feefo Verified
12 years ago
Awful!!!! Took £1100 of me before the holiday was even confirmed! Then they turned around…
Awful!!!! Took £1100 of me before the holiday was even confirmed! Then they turned around and said that the flights wernt available, at this point they had already took my money which stopped me...
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Holiday Gems
Holiday Gems
12 years ago
We sincerely apologise for this issue which we have investigated and believe that our customer liaison department has addressed this privately. We believe that your account should now be showing the refund.
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Trusted Customer
Feefo Verified
12 years ago
Agent 137 that dealt with my booking was very helpful cheerful and polite, would use…
Agent 137 that dealt with my booking was very helpful cheerful and polite, would use your site again and have told friends and family about you.
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Trusted Customer
Feefo Verified
12 years ago
The service I received whilst trying to book a last minute holiday was excellent. Shannon…
The service I received whilst trying to book a last minute holiday was excellent. Shannon listened to what my requirements were and managed to match a great holiday. She phoned me back when stated...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
