Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
Although the first sales person was quick/efficient and friendly he did not make me aware…
Although the first sales person was quick/efficient and friendly he did not make me aware of terms and conditions i was bound by. This created a problem as i wanted to alter possibly cancel the...
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Holiday Gems
Holiday Gems
12 years ago
Whilst we understand your concern, we would advise that if this was a query only would it not have been prudent to advise the sales agent at the time? Once a booking is made on your behalf it immediately becomes subject to the terms and conditions of the supplier and this may incur 100% costs. Unfortunately, travel is not subject to a cooling off period. We are not members of ABTA but fully bonded members of the Global Travel Group which is a legally accepted alternative. If you would please supply proof of your claim in this regard we will investigate the matter. We trust that you will have a wonderful break.
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Trusted Customer
Feefo Verified
12 years ago
a very pleasant lady
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Trusted Customer
Feefo Verified
12 years ago
Slight problem with email address, resolved quickly. Good service.
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Trusted Customer
Feefo Verified
12 years ago
I have used you for a few years now. Very good service . Good competative prices.…
I have used you for a few years now. Very good service . Good competative prices. Any worries or questions answered straight away to put mymind at rest.
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Trusted Customer
Feefo Verified
12 years ago
good service
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Trusted Customer
Feefo Verified
12 years ago
the service was no better and no worse than any other travel company that i…
the service was no better and no worse than any other travel company that i have used.
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Trusted Customer
Feefo Verified
12 years ago
I found Finn (104) very helpful and efficient. When I noticed one accommodation voucher missing and…
I found Finn (104) very helpful and efficient. When I noticed one accommodation voucher missing and telephoned, Finn called back the same evening and emailed the missing voucher straight through....
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Holiday Gems
Holiday Gems
12 years ago
Thank you for such a positive review. We shall be sure to advise Finn and the sales manager.
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Trusted Customer
Feefo Verified
12 years ago
Paul Warrington was very polite and helpful, he showed a very professional attitude and gave…
Paul Warrington was very polite and helpful, he showed a very professional attitude and gave me every confidence in booking my holiday.
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Trusted Customer
Feefo Verified
12 years ago
I felt when I first spoke to someone about holiday they were very helpful, however having…
I felt when I first spoke to someone about holiday they were very helpful, however having a few queries I phoned in and was promised call back, but did not always get call back. your website is a...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive review. Unfortunately, the website is fed by cached information from our suppliers and is not always live. That said, on every page of the order process we advise that the costs are subject to change on confirmation. However, we are pleased that our sales agent offered such good service and we are sure that your holiday will be wonderful
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Trusted Customer
Feefo Verified
12 years ago
Was checking on Flight Carrier, they were not listed on online booking page, we had…
Was checking on Flight Carrier, they were not listed on online booking page, we had a quick reply from, Nicky Cox, she required to know if our selected flight was flying into Burgas? As she would...
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Holiday Gems
Holiday Gems
12 years ago
We believe that this is being privately addressed by our customer liaison department as the issue has been raised as a formal complaint.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
