Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
10 years ago
Very disappointed
on seeing the advert in her local paper my mother in law saw the deal to go to jersey all you had to do was quote a special code. So thinking we were getting a great deal rang On the 27th June and...
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bezza
Holiday Gems
10 years ago
Whilst we may only deal with the lead passenger, as a courtesy we shall respond to the review and ask that proof of the claim is sent to customerliaison@holidaygems.co.uk so that the matter may be investigated. We would further advise that it is very unusual to have such a large discrepancy and would question that this was like for like with ATOL protection, as our packages are protected.
Trusted Customer
10 years ago
I am the lead passenger .. The deposit was taken out of my account. Went back onto easyjet £196.94 for 6 passengers and £567 for 3 rooms at the Rever Hotel. Have screen shots but don't see an option how to send them. . I have been quoted £1014 .
bezza
Holiday Gems
10 years ago
Unfortunately by booking in this manner you would have no ATOL cover, no supplier failure insurance and we would require proof of the quote to ensure that this is like for like in terms of room type, board basis etc. The costs charged were at the prevailing rates at the time of confirmation. Please use our facilities to resolve this matter as we are unable to pursue this further in this forum
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
I am still awaiting an answer to my email of 2nd July.
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Trusted Customer
Feefo Verified
10 years ago
Would use this company again
Agent Sandra I spoke to was very helpful and explained everything in detail. All documents were emailed immediately which put my mind at ease.
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Trusted Customer
Feefo Verified
Scotland
10 years ago
What Trusted Customer said about Holiday Gems:
I am providing an honest review of my experience in dealing with Holiday Gems.
Short waiting time for call to be answered. The call handler demonstrated excellent product knowledge, attention to detail, courteous and understanding of the enquirers concerns, returned 'phone...
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Trusted Customer
Feefo Verified
Wigan
10 years ago
What Trusted Customer said about Holiday Gems:
Excellent service
Service was excellent and very friendly
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Trusted Customer
Feefo Verified
Leeds
10 years ago
What Trusted Customer said about Holiday Gems:
Shocking
oliday booked by phone with Garry on Friday 24th June. Full payment of over £2,000 taken for 5 passengers all with 5kg on board and 15kg hold luggage, with transfers to Golden Odyssey in Rhodes...
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bezza
Holiday Gems
10 years ago
Than you for your review. You have booked, as stated, a package from a broker and we are unable to sent final documents until received which is normally 14 days prior to departure. On booking, the sales agent would have advised that the admin office is closed over the weekend and a confirmation would be sent on the following Monday. We do apologise if this was not clarified. The notes indicate that the new confirmation was sent but we have resent this for your records. This is not your final travel document which we await from the tour operator
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Trusted Customer
Feefo Verified
10 years ago
Nadine was excellent
Nadine was extremely helpful and i would recommend Holiday Gems to my friends and family, excellent service..
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Trusted Customer
Feefo Verified
Liverpool
10 years ago
What Trusted Customer said about Holiday Gems:
Benidorm holiday
Karen did a fantastic job in finding our holiday & I will be recommending her to friends & family & will be using holiday gems again
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
always first class good service booked with Hilary looked after us really well thank you
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Trusted Customer
Feefo Verified
Melksham
10 years ago
What Trusted Customer said about Holiday Gems:
Confidence
I was overwelmbed by the service I got on the end of the phone.by a young woman called Nadine.
She was most helpful explaining bookings and flights,she really new her job and I felt quite confident...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
