Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
10 years ago
NOT VERY IMPRESSED
We booked our holiday online with this company. We did not receive the confirmation email as stated on the website so I rang the company and was told it would be dealt with on Monday morning as they...
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Trusted Customer
Feefo Verified
Swadlincote
10 years ago
What Trusted Customer said about Holiday Gems:
Brilliant service and very smooth process
Great service from Holiday Gems. We found a holiday online, rang straight away to find out a bit more and possibly book. The holiday was no longer available for us but the guy on the phone couldn't...
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Trusted Customer
Feefo Verified
Kidderminster
10 years ago
What Trusted Customer said about Holiday Gems:
Excellent service
Very good service with very helpful staff will use again
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
wrong check in date.
I booked my hotel on 27th. On my voucher I received 3 day later the date was 26th. I call them.tbe promise sort it out. I came to my hotel and they told me my check.in date is 26th and I lost one...
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bezza
Holiday Gems
10 years ago
Our apologies for any error on our part. We have requested feedback for our after sales team and will revert privately. Once again our apologies.
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Trusted Customer
Feefo Verified
keighley West yorkdhire
10 years ago
What Trusted Customer said about Holiday Gems:
Very polite and very fast to deal withAny changes
Very good
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Trusted Customer
Feefo Verified
sheffield
10 years ago
What Trusted Customer said about Holiday Gems:
tony&paulines review.
we had a very good weekend excellent value for money,friendly coach driver, darryl, lovely guide margaret at the lovely holidays inn hotel.fantastic room at the hotel and staff very helpful.we went...
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Thanks great service
Great service friendly staff.would recommend to friends and family.would buy from them again.
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Trusted Customer
Feefo Verified
Bearsden Glasgow
10 years ago
What Trusted Customer said about Holiday Gems:
Holiday Gems
Found everyone I spoke to when booking very nice and helpful. We had been with Holiday Gems a few years ago. No complaints. We did not pay 5 star prices so we did not expect too much. We were...
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Trusted Customer
Feefo Verified
10 years ago
bait and switch
bait and switch, nasty tactics
bezza
Holiday Gems
10 years ago
This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request basis only. Once the orders are received by our office should we not e able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs or arrangements. You have proceeded with the booking and this was your choice as you would have had every opportunity to cancl the order.
Trusted Customer
10 years ago
I understand that however i am still awaiting my monarch flight e tickets and I do not believe that you should advertise options that are not available, yes i continued with the booking and the chap i dealt with was very good, it's your whole ethos of advertising things that are not available that i object to.
bezza
Holiday Gems
10 years ago
Monarch is a ticketless airline and only the reference number is required. However, we shall request that a flight plan is sent by our ticketing team. We do endeavour to make our website and our process as clear as possible. However, as the information is sent through cached information and therefore liable to some delay, the rates are subject to change on confirmation.
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Trusted Customer
Feefo Verified
Devon
10 years ago
What Trusted Customer said about Holiday Gems:
Fantastic service hope holiday goes just as well all tickets came by email not long after I paid for my holiday will definitely use this company again
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
