Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
Bradford
10 years ago
What Trusted Customer said about Holiday Gems:
I was reasonably happy with the telephone service but was disappointed as they spelt one of the names wrong I am still waiting for the confirmation of the change and new paper being issued
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Trusted Customer
Feefo Verified
Daventry
10 years ago
What Trusted Customer said about Holiday Gems:
Excellent customer care
Had an issue with getting the transfer online so the operator sourced it for me and made sure i got the full 14 nights due to the times returning
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Trusted Customer
Feefo Verified
Skegness
10 years ago
What Trusted Customer said about Holiday Gems:
Excellent
The booking was very easy got all documents the next day definitely would book again with holiday gems!!
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Trusted Customer
Feefo Verified
leominster
10 years ago
What Trusted Customer said about Holiday Gems:
my holiday
irang holiday gems and spoke to jane hallas who was so very helpfull she then rang me back and got me the best holiday deals to lanzarote i will be booking again with holiday gems so very pleased...
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Trusted Customer
Feefo Verified
Ayrshire
10 years ago
What Trusted Customer said about Holiday Gems:
stressful
Wrong name on tickets plus the booking for the hotel was the wrong dates form flights but holiday gems did fix it all and also wrong address for the paperwork. Not been on holiday yet so fingers...
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bezza
Holiday Gems
10 years ago
We sincerely apologise for the issues raised but are pleased that our admin team have resolved these. We are sure that you holiday will proceed without further issues.
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Trusted Customer
Feefo Verified
Kent
10 years ago
What Trusted Customer said about Holiday Gems:
Quick and efficient service
We booked online thinking that it would go through immediately, but didn't , instead we got a phone call from Stephen Jones, sales supervisor who was a very pleasant man and could not do enough to...
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Trusted Customer
Feefo Verified
York
10 years ago
What Trusted Customer said about Holiday Gems:
Could do better.
Poor quality service from the contact centre very difficult to get through,my documents were not sent so I had to chase them, in the end used email to contact.
Had an email sent telling me I was...
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bezza
Holiday Gems
10 years ago
Thank you for your review. The overdue letter sent is a pre-programmed letter set to the due date for al bookings irrespective of booking date. We regret that the agent did not clarify this at the time of booking. A receipt of the service booked together with the receipt of deposit paid and the outstanding balance was emailed 48hours after confirmation as your booking was confirmed over the weekend when our admin office is closed. The online payment system does not administer the booking which is updated manually and we note that the receipt sent immediately. We trust that despite the issues raised you will enjoy your holiday.
TC
Trusted Customer
10 years ago
When booking on line there is no agent involvement, so maybe you should not offer a £10.00 deposit when its less than six weeks to departure & request full payment to avoid sending overdue payment emails.
I think you need to improve your processes & should acknowledge your shortcomings rather than try to explain how your systems work.
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Trusted Customer
Feefo Verified
Exmouth
10 years ago
What Trusted Customer said about Holiday Gems:
Excellent holiday
The hotel was nice food very good .. Transfers from airport to hotel were on time and back went smooth... Very pleased with all
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Trusted Customer
Feefo Verified
Torquay
10 years ago
What Trusted Customer said about Holiday Gems:
Poor customer service
We booked to stay at hotel Alanda in Puerto Banus area however We were left at the airport for hours and it took 5 and a half hours to get to hotel which is an hour from the airport at most. A whole...
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bezza
Holiday Gems
10 years ago
We sincerely apologise for any perceived lapse in our service. However, our complaints department have no records of any issues being raised with them and are unable to comment on issues which occurred in resort. We would advise that the call from resort was handled by our customer service line . Unless a formal complaint is received through the correct channels we are unable to pursue the matter in this forum.
TC
Trusted Customer
10 years ago
Thanks but I sent the complaint to Betty who is the manager of person who dealt with me and I feel that this is not the area to name the person who booked our holiday.
I have not hear back from her either!if you could let me know complaints department email addresses I will send my complaint in again as this site shows that other people have not been replied to either, however I do understand this may have gone to the incorrect are.
I will take this up with the correct department a I did raise this at least twice in resort both on phone twice and via email !
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
