Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
ML
Mr raymond lammas
Feefo Verified
5 years ago
What Mr raymond lammas said about Holiday Gems:
quick and easy
very professional and polite
Beryl
Holiday Gems
5 years ago
Thank you for taking the time to post your feedback. It is appreciated
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Trusted Customer
Feefo Verified
5 years ago
Great service!!
Beryl
Holiday Gems
5 years ago
Thank you - we are delighted to have exceeded your expectation
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MG
Ms Mandy Gentles
Feefo Verified
5 years ago
What Ms Mandy Gentles said about Holiday Gems:
Easy booking of holiday
Brilliant from booking to printing of our tickets loads of current info regarding travel and covid19
Beryl
Holiday Gems
5 years ago
Thank you for taking the time to post such positive feedback
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ML
Mr Darren Lloyd
Feefo Verified
5 years ago
What Mr Darren Lloyd said about Holiday Gems:
price beware
I booked the holiday with comparative ease and paid the deposit. Within a few minutes a very polite, friendly and professional lady phoned to confirm all details. However, at the end of this...
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Beryl
Holiday Gems
5 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price due to a 'cross over' in availability or costs, we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We do hope, that despite the issue raised that your Silver Anniversary will be special for you both
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MS
Mr Paul Sneesby
Feefo Verified
5 years ago
What Mr Paul Sneesby said about Holiday Gems:
Needs website attention
Customer service was great,website needs attention,put in a payment,and it just random took a different amount out,still waiting for confirmation of payment.and it's been over a week.if this was...
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Beryl
Holiday Gems
5 years ago
We sincerely apologise that the system appears to have caused some issues. This has been investigated and rectified. You should have a copy of the documents shortly. Please do check your spam/junk folders for any filters and email customerservices@holidaygems.co.uk should you have any further queries
MS
Mr Paul Sneesby
5 years ago
Quick response,and rectified,thanks
Beryl
Holiday Gems
5 years ago
Thank you ! It is always appreciated
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Trusted Customer
Feefo Verified
5 years ago
Good to speak to a knowledgable and friendly advisor!
Finn was lovely to speak with, offering reassurance in cancellation if we get a repeat of this nightmare covid situation next year - when we have booked for. She was really helpful throughout the...
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Beryl
Holiday Gems
5 years ago
Thank you for the positive feedback. We know that we are fortunate to have Finn's skills on our team and thank you for taking the time to post your appreciation
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Trusted Customer
Feefo Verified
5 years ago
Excellent service and great value compared to other providers.
Easy site to use and great prices compared to other providers.
Beryl
Holiday Gems
5 years ago
Thank you for taking the time to post your positive feedback. It is really appreciated.
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Trusted Customer
Feefo Verified
5 years ago
Great
I'm using Holidaygems services for over 5 years now and never had any issues. Good personalized customer service and prices. Would recommend Holidaygems
Beryl
Holiday Gems
5 years ago
There is no better recommendation than a repeat client. Thank you for taking the time to post such positive feedback.
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MB
Mrs Lynne Burnell
Feefo Verified
5 years ago
What Mrs Lynne Burnell said about Holiday Gems:
Excellent service
Excellent. Website easy and quick to use. Response good.
Beryl
Holiday Gems
5 years ago
We are delighted that you found all our systems and processes easy. Thank you for taking the time to post great feedback
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MW
Miss Claire Wheeler
Feefo Verified
5 years ago
What Miss Claire Wheeler said about Holiday Gems:
Bad customer service
I’ve been in touch regarding my documents & no one has contacted me & ive still no documents
Beryl
Holiday Gems
5 years ago
According to our records, the documents were sent twice on 03 July 2021. We have asked that these are sent again and would ask that you check your spam/junk folders for any filters. We apologise for any inconvenience
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
