Holiday Gems Reviews

Thank you for your positive feedback. It is always appreciated. We do endeavour to keep our information as up to date as possible in these confusing times and our website is regularly updated.

We are unsure what number was called but have asked the relevant department to address the matter as soon as possible. We apologise for any inconvenience

We have been endeavouring to contact you but there has been no reply to the calls. In the interim, please check the following website - https://www.visitmalta.com/en/info/swab-centres/

It is great to hear that we exceeded your expectations on 2 points at least. Thank you for taking the time to post these positive comments. It is really appreciated. Don't forget that our staff are only a call away for any assistance that you may require

Thank you. We know that we have a team that does empathise with any issues and will always endeavour to resolve any issues. We appreciate the time taken to post the review

We do regret that the email confirmation sent on 27 June 2021 has not been received. These have been resent and we would ask that you check your spam/junk folders for any filters. If there are any further issues please email customerservices@holidaygems.co.uk with your reference number

Thank you for your comments. We would advise that there are times when, between the online booking and the actual confirmation, availability may change and can cause a fluctuation in costs. This is explained in detail on the website and in the Term and Conditions to which you agreed prior to submission. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. This was a difference of £10.00 per person. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Unfortunately, we have no control over the costs incurred for any matters or extras addressed directly with the airline. We do thank you for proceeding with the booking and hope that you will have an amazing holiday

We do know that Paul will always go the extra mile and are delighted that this exceeded your expectations. We have resent the documents but would ask that you check your spam/junk folder for any filters