Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MS
Mr Andrew Shevlin
Feefo Verified
5 years ago
What Mr Andrew Shevlin said about Holiday Gems:
Service was excellent quality would book again with Holidaygems
Beryl
Holiday Gems
5 years ago
We would be delighted to help you plan your next holiday. Thank you for the positive comments.
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MN
Mr David Newland
Feefo Verified
gateshead
5 years ago
What Mr David Newland said about Holiday Gems:
emma was perfect agent to work with thank her so much
realy good service
Beryl
Holiday Gems
5 years ago
We are indeed fortunate to have Emma on our team. Thank you for your positive feedback
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ME
Mr Neil Evans
Feefo Verified
5 years ago
What Mr Neil Evans said about Holiday Gems:
The person I spoke to Lily was very helpful. Talked me through every stage
Beryl
Holiday Gems
5 years ago
Lily is certainly an asset to the team. Thank you for your positive feedback which are sure Lily will really appreciate.
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MF
Mr Catalin Filon
Feefo Verified
London
5 years ago
What Mr Catalin Filon said about Holiday Gems:
Best travel company
I booked 4 holidays with HolidayGems and every time we had very good service
Beryl
Holiday Gems
5 years ago
There is certainly no better recommendation than that from a repeat client. We thank you for your loyalty and for taking the time to post these positive comments. It is always appreciated
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MW
Mr Jonathan Walton
Feefo Verified
5 years ago
What Mr Jonathan Walton said about Holiday Gems:
Finn and Geraldine have been superb!
In very difficult circumstances, firstly Finn helped find the perfect holiday for me, no stress or hassle, just, good efficient work, all done with a positive energy. Sadly, through no fault of their...
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Beryl
Holiday Gems
5 years ago
What a great review - thank you for taking the time to post these positive comments. We do believe that we have a first-class team and are fortunate to have the expertise and commitment of our agents who have worked tirelessly throughout the pandemic. Thank you again, and we shall ensure that both Finn and Geraldine are made aware of the feedback - it is always appreciated.
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MO
Mr OBrien
Feefo Verified
5 years ago
What Mr OBrien said about Holiday Gems:
DO NOT BOOK THROUGH THIS COMPANY!!!
WARNING… Do not book with this company, they rip you off!!! I booked an all inclusive holiday for my family, added transfers from the airport to the hotel, took the money and then when we got to the...
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Beryl
Holiday Gems
5 years ago
We refute the content of this review in its entirety. The online order did not include transfers as proved to the client by the summary emailed to him on submission online. Unfortunately, the reviewer is unable to provide any proof of the claim made. The bag costs are as per the airline and are costed in each direction. This service was added at your request and the costs can be checked on the airline website.
MO
Mr OBrien
5 years ago
You haven’t proved it, you haven’t sent a full break down of the costs just what the total was. I paid 1707 in total, the holiday was 528 pp which is 1584 then baggage was 55/60 leaving £60 for the transfers. Rip off company don’t use them! Looking at the other reviews this has happened before. Not even bothered to look into this properly! Jokers!
Beryl
Holiday Gems
5 years ago
A package was booked and no breakdown of costs will be given. We have proved that the transfers were never requested and can assure you that any issue is investigated prior to a conclusion
MO
Mr OBrien
5 years ago
You haven’t proved it. You’ve sent me an email with the total amount. No breakdown. DO NOT USE THIS COMPANY!!!
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Trusted Customer
Feefo Verified
5 years ago
Good travel
A good travel agency, finds ways to help every customer and explains with details. Recommend to use, especially during this uncertain time with COVID-19 when regulations change all the time.
Beryl
Holiday Gems
5 years ago
Thank you for taking the time to post your positive review. We know that we are indeed fortunate to have a special team that will always endeavour to resolve any issues
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Trusted Customer
Feefo Verified
5 years ago
Cliffe
Very easy to use happy with orice
Beryl
Holiday Gems
5 years ago
Thank you for your positive feedback which is always appreciated.
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MR
Ms Lorraine Reynolds
Feefo Verified
Greater Manchester
5 years ago
What Ms Lorraine Reynolds said about Holiday Gems:
The admin was wonderful, however the rest… airports, transfers and hotel le
The booking went really well. Initially I spoke with Stephen who was most helpful. Finn followed things up and she was just lovely. My flight was great, however upon reaching my destination the...
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Beryl
Holiday Gems
5 years ago
Whilst we are disappointed that the hotel did not meet your expectations, this review relates specifically to the hotel and is not a reflection of Holiday Gems service. The hotel was booked as per the online request. We are surprised that you did not contact the 24/7 number on your documents which would have allowed us to address the issue immediately with a possible hotel change and may have resulted in a more positive outcome. However, we do hope that there were some aspects of the holiday that you were able to enjoy.
MR
Ms Lorraine Reynolds
5 years ago
Yes Beryl, as I stated the booking process with Holiday Gems was excellent, and this review is specifically reflecting the hotel/accommodation and hotel service, coupled with the lack of airport Holiday Gems representatives making themselves available. However I will not be reviewing the ‘star rating’ relating to my overall experience. Thank you for your response. I believe this to be a true reflection on the overall service that I experienced.
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MC
Miss GABI NICOLETA COSTACHE
Feefo Verified
5 years ago
What Miss GABI NICOLETA COSTACHE said about Holiday Gems:
Prompt service , very easy to contact the customer service number
Beryl
Holiday Gems
5 years ago
Thank you for your positive comments. It is always apppreciated.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
