Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
5 years ago
Customer service
Lily20 was an excellent advisor she made me feel that nothing was a bother. I can't wait till the holiday next year!
Beryl
Holiday Gems
5 years ago
We are delighted that, as usual, Lily gave great service and advice based on her experience. We are sure that your holiday will be perfect.
0
Share
MP
Mrs Verity Philip
Feefo Verified
5 years ago
What Mrs Verity Philip said about Holiday Gems:
Quick, cheap and the full package
Beryl
Holiday Gems
5 years ago
Thank you for taking the time to post this positive feedback. It is always a pleasure to ensure the best possible outcome for our client's needs.
0
Share
Trusted Customer
Feefo Verified
5 years ago
I booked online and the next morning a person from your office called me and checked everything was correct. The only thing I was disappointed with was he told me the holiday had risen in price even...
Read more
Beryl
Holiday Gems
5 years ago
Thank you for your positive comments and we hope that we shall be able to explain any cost or availability difference. No payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and we trust that you will have an amazing holiday
0
Share
MT
Mrs Jeannette Timmings
Feefo Verified
5 years ago
What Mrs Jeannette Timmings said about Holiday Gems:
Very helpful
Beryl
Holiday Gems
5 years ago
We are delighted to hear that the agent assisting you gave the best possible service. Thank you for the feedback
0
Share
MF
Mrs Eleanor Finlay
Feefo Verified
Falkirk
5 years ago
What Mrs Eleanor Finlay said about Holiday Gems:
Very friendly and helpful
Beryl
Holiday Gems
5 years ago
Our agents will always endeavour to give the best possible service and advice. Thank you for your feedback
0
Share
Trusted Customer
Feefo Verified
5 years ago
Easy to book
Easy to book and a quick response
Beryl
Holiday Gems
5 years ago
Thank you for your positive feedback. It is always appreciated
0
Share
Trusted Customer
Feefo Verified
5 years ago
Stay far.. far.. away as they will lie to get extra money from you !!
Absolute bonkers and lie over the phone and when you confront they will just lie again !!
I have booked my holiday with them and Jordan called me that something is wrong and demanded extra money. I...
Read more
Beryl
Holiday Gems
5 years ago
We reiterate the response given on an alternative platform and refute the allegations made n the review.
Trusted Customer
5 years ago
Update!
even after providing an order number(requested by Trustpilot ! ), they are stating that this is anonymous, they also forget that review has an invited badge on it !!
Also, they conveniently forget to answer that the agent didn't even bother to mention that the request is not guaranteed when I have asked him to give it to me in writing. it's like you pay us extra money for this upgrade and we are requesting it to be actioned and they expect us to believe like I have someone whispering in my ear that this is not a guaranteed request !!
what a shame! this also proves that they defend all negative reviews with a false claim that all reviews are by their competitor !!!
Beryl
Holiday Gems
5 years ago
We refute all the content of this review. Our agents will never 'demand' any extra costs and will, if we cannot honour the online price, give options which is up the client to accept or not. If they are not acceptable then the order is cancelled and no money taken. The reviewer has himself stated that the agent would 'request a sea view room'. Any request is never guaranteed in any scenario and we believe that a 'request' is exactly that. Whilst we respect any honest opinion and take on board constructive criticism, we are unable to do so in this instance.
0
Share
Trusted Customer
Feefo Verified
5 years ago
Price change
0
Share
Trusted Customer
Feefo Verified
5 years ago
Great customer service
Beryl
Holiday Gems
5 years ago
Thank you for your positive feedback, it is appreciated
0
Share
MC
Miss Dahna Castrignano
Feefo Verified
5 years ago
What Miss Dahna Castrignano said about Holiday Gems:
Very responsive , helpful , friendly!
Beryl
Holiday Gems
5 years ago
Thank you for taking the time to post your positive comments
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
