Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
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Mrs Beata Rabazynska
Feefo Verified
5 years ago
What Mrs Beata Rabazynska said about Holiday Gems:
Excellent service.
Booked our holiday online and received a phone call from Stuart .He was very helpful and friendly, explained and answered all my questions in detail. Excellent service.
Review Team
Holiday Gems
5 years ago
Thank you for sharing your experience. The team really appreciate the time taken to post the review.
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Mr Arif Khan
Feefo Verified
5 years ago
What Mr Arif Khan said about Holiday Gems:
BOOK AND GO
EXCELLENT SERVICE
Review Team
Holiday Gems
5 years ago
That's perfect - and we are delighted that the booking experience exceeded your expectations. Thank you for sharing your positive feedback,
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MM
Mr Lee McGeough
Feefo Verified
5 years ago
What Mr Lee McGeough said about Holiday Gems:
Disgusting 'service', not as advertised holiday, total disaster
Zero service should mean zero stars. Traumatic experience leaving us in limbo with no support, missed a flight because of NO WEEKEND CUSTOMER SERVICE, holiday not as advertised, seeking full...
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Review Team
Holiday Gems
5 years ago
We sincerely regret any inconvenience but as this was booked online we would recommend that you contact our customerliaison@holidaygems.co.uk to lodge the post-travel complaint. The complaints procedure is available in our Terms and Conditions to which you agreed when submitting your booking. Once received, our complaints team will do all possible to resolve the matter.
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Mr Lee McGeough
5 years ago
Cowards. A total sham of an agency.
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MS
Miss Nicola Shepherd
Feefo Verified
5 years ago
What Miss Nicola Shepherd said about Holiday Gems:
Booking the holiday was easy and the service was great. but the care team after is terrible. I arrived at my destination to no transfer. After an hour wait it ended up me paying for a taxi. I've...
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Review Team
Holiday Gems
5 years ago
We sincerely apologise for any inconvenience caused and would advise that our after-sales team have emailed you and that the matter is in hand. Please email our complaints department with the taxi receipt on your return and the matter will be addressed.
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Mr Murray Fleming
Feefo Verified
5 years ago
What Mr Murray Fleming said about Holiday Gems:
Easy to book
Just very good
Review Team
Holiday Gems
5 years ago
Thank you for your positive comments, Murray. Feedback is always appreciated.
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MG
Mr Kurt Gledhill
Feefo Verified
5 years ago
What Mr Kurt Gledhill said about Holiday Gems:
Bargain holiday
Great friends and informative advice - bargain holiday, seen the exact holiday with Jet2 for over £1500 more
Review Team
Holiday Gems
5 years ago
Wow!!! What a great outcome! Thank you for your positive feedback, Kurt. Our team always endeavour to source the best possible options for your personal needs.
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Miss Katherine Mcnamee
Feefo Verified
5 years ago
What Miss Katherine Mcnamee said about Holiday Gems:
Avoid !!!
Company is a joke you must avoid at all costs. Booked holiday for next year Paid online then received a call saying it was going to be more than I originally paid. I paid for luggage etc. Then...
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Review Team
Holiday Gems
5 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. The other issues have been addressed in full by our customer services team and we must therefore refute the claims made. Airline costs are non refundable from the time of confirmation and we regret that we are unable to make the offers requested.
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Miss Judith Heminsley
Feefo Verified
Walsall
5 years ago
What Miss Judith Heminsley said about Holiday Gems:
Brilliant service
Booking our cruise couldnt have been easier and more straightforward, thanks to the very helpful staff at Holiday Gems, especially Andy.
Review Team
Holiday Gems
5 years ago
Thank you for taking the time to post your positive feedback, Judith, it is always appreciated. You will have an amazing holiday !
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Mr Paul Wadhams
Feefo Verified
5 years ago
What Mr Paul Wadhams said about Holiday Gems:
Service was excellent. Fast and efficient throughout.
Review Team
Holiday Gems
5 years ago
We are delighted that we met all your expectations, Paul. Thank you for your positive feedback
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Mrs Janet Evans
Feefo Verified
5 years ago
What Mrs Janet Evans said about Holiday Gems:
Very polite and helpful
I would definitely book with them again so professional and helpful
Review Team
Holiday Gems
5 years ago
We would be delighted to help you plan many more holidays, Janet. Thank you for sharing your experience.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
