Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MS
Miss Ellen Shennan
Feefo Verified
5 years ago
What Miss Ellen Shennan said about Holiday Gems:
Booked with holiday gems for years never let me down
Review Team
Holiday Gems
5 years ago
It is always appreciated when a loyal and repeat client takes the time to post recommendations. Thank you, Ellen
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MM
Mr Paul Murphy
Feefo Verified
5 years ago
What Mr Paul Murphy said about Holiday Gems:
Excellent service and very friendly thanks a lot
Review Team
Holiday Gems
5 years ago
We are delighted that our service met your expectations. Thank you for taking the time to share your positive feedback.
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MB
Mr Alexander Berry
Feefo Verified
5 years ago
What Mr Alexander Berry said about Holiday Gems:
Great service
Review Team
Holiday Gems
5 years ago
We are delighted that the service met all your expectations. Thank you for your positive review.
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MS
Mr Carl Smith
Feefo Verified
5 years ago
What Mr Carl Smith said about Holiday Gems:
the whole package was easy to book and very helpfull when i rang about a inquiry
Review Team
Holiday Gems
5 years ago
Thank you for your positive feedback, Carl, it is always appreciated
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ML
Mr Gary Lunn
Feefo Verified
5 years ago
What Mr Gary Lunn said about Holiday Gems:
Absolutely shocking
Review Team
Holiday Gems
5 years ago
We are disappointed that our service has not been as expected in this instance and sincerely apologise. We note that our Customer Service team have resolved the issue and we thank you for your patience and co-operation. We do trust that despite the issues raised, you will have a great hoiday
1
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MH
Mr Patrick Hunt
Feefo Verified
Leeds
5 years ago
What Mr Patrick Hunt said about Holiday Gems:
Great easy to talk to
I booked my holiday for october to turkey .when it came to payment it would not go through so i rang the company and spoke to Finn she was great all ptoblems solved and payment made thanks to her.
Review Team
Holiday Gems
5 years ago
We know that Finn will appreciate the time taken to post your positive feedback. Thank you, Patrick
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Trusted Customer
Feefo Verified
5 years ago
Poor poor service
A last minute holiday booked through your site. The correct documents were not sent for me to check in with the airline. Additional info was needed for the passenger locator form. Several attempts...
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Review Team
Holiday Gems
5 years ago
We apologise for any inconvenience caused by the online booking and confirmation. We note that the booking was made on 15 September 2021 and all issues were addressed and resolved by our Custo Service team on 16 September 2021. We do trust that despite the issues raised you were able to have a wonderful holiday.
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ML
Mr jeffrey longworth
Feefo Verified
Costa blue sea bastion costa teguiss
5 years ago
What Mr jeffrey longworth said about Holiday Gems:
Got 2 lanzirote airport 2 find out that u had cancelled are transfer phoned u anx was kept in hold fir 25mins and still never answered disgusting
Review Team
Holiday Gems
5 years ago
We sincerely apologise for any inconvenience and will ask for prompt attention from the appropriate department who will be in contact. We would, however, advise that there is a 24/7 emergency number on your booking confirmation which will always take precedence in the event of an in-resort issue and it is unfortunate that this was not used.
Review Team
Holiday Gems
5 years ago
We believe that the matter has been resolved and again we apologise for any inconvenience caused.
ML
Mr jeffrey longworth
5 years ago
I am home now and still waiting 4 this matter 2 be resloved been trying 2 phone u and not answered
Review Team
Holiday Gems
5 years ago
Please email cusomerliaison@holidaygems.co.uk for a resolution to the issue. We thank you for your co-operation
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Trusted Customer
Feefo Verified
5 years ago
Excellent
I always book with Holiday gems as I find it easy and the team are always helpful with their call back especially Andy. Thank you
Review Team
Holiday Gems
5 years ago
Recommendations from a loyal client are always greatly appreciated. Thank you for your loyalty and positive feedback.
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MP
Mrs Jeanette Pearson
Feefo Verified
5 years ago
What Mrs Jeanette Pearson said about Holiday Gems:
answer the phones faster
Booking the holiday was the easy part getting to talk to somebody on the phone is whole different ball game. I held for over 20 minutes then gave up. It took me 4 days to actually talk to someone I...
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Review Team
Holiday Gems
5 years ago
We do apologise if our service has not met your expectations in this instance. We do trust that any issue was resolved and that you will have an amazing holiday.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
