How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,498 reviews

Trusted Customer

Feefo Verified

3 years ago

We have been on around 12 previous headwater holidays and the arrangements have always been good until now. But we have been trying to organise a trip for 5 weeks and despite already paying £800 to...

Paula Farmer

Headwater

3 years ago

Thank you so much for posting your review based on your booking experience. We are truly sorry that you have received a poor service to date and I would like to reassure you that this is being investigated as to how we can improve on our service delivery to you and to restore your confidence in Headwater knowing that you will have an enjoyable holiday. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Joanne was excellent at listening to my requirements for a walking holiday, adapting hotels to suit. Lovely phone manner and knowledgeable.

Paula Farmer

Headwater

3 years ago

Thank you for posting your review. Your feedback is very welcoming and will be shared with Joanne. Kind regards Headwater Customer Services

JANE SMITH

Feefo Verified

3 years ago

What JANE SMITH said about Headwater:

Headwater - helpful and accommodating

We have had to change our holiday a number of times, first due to Covid and later for other reasons. Headwater have been consistently patient, helpful and accommodating.

Paula Farmer

Headwater

3 years ago

Thank you so much for posting such a positive and welcoming review Kind regards Headwater Customer Services

BRIDGET OATES

Feefo Verified

3 years ago

What BRIDGET OATES said about Headwater:

very helpful and everything clear

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your welcome and positive review Kind regards Headwater Customer Services

COLIN RUNCIMAN

Feefo Verified

3 years ago

What COLIN RUNCIMAN said about Headwater:

all done in one call

It was great to be able to raise and discuss, in a single phone conversation, all aspects of a holiday booking I had in mind. Katie was willing to take the time to check various options and their...

Paula Farmer

Headwater

3 years ago

Thank you for providing such positive and welcome feedback. Katie will be thrilled with your kind comments. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

It was easy to book the holiday that I wanted, with the option for a single room confirmed the next day.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review which is very much appreciated by the Headwater team Kind regards Headwater Customer Services

GILLIAN BIRD

Feefo Verified

3 years ago

What GILLIAN BIRD said about Headwater:

Call was picked up straightaway. Joanne was very friendly and knew the holiday immediately. Also an email with quote was sent straightaway. The only negative was that the quote was not completely...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to feedback your booking experience. We were pleased to read that Joanne was able to clarify the quote for you. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Almost perfect

Could not confirm availability of transport for an additional walk I wanted to do and were unable to offer early booking discount even though almost 12 months in advance. Everything else good and I...

THEODORE EMMS

Feefo Verified

3 years ago

What THEODORE EMMS said about Headwater:

excellent service from Helen

Paula Farmer

Headwater

3 years ago

Thank you for your kind and welcoming comments regarding the service that Helen provided when booking your future Headwater holiday. Kind regards Headwater Customer Services

ALISTAIR BEATTIE

Feefo Verified

Glasgow

3 years ago

What ALISTAIR BEATTIE said about Headwater:

The Headwater agent, Helen, was pleasant, informative and helpful

The Headwater agent, Helen, could not have been more helpful. All my enquiries were answered and the next stage of the booking was fully explained.

Paula Farmer

Headwater

3 years ago

Thank you so much for posting such a positive and welcome review of which we are sure will be well received by Helen Kind regards Headwater Customer Services

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo