How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,497 reviews

Trusted Customer

Feefo Verified

3 years ago

No response from Headwater to initial online chat enquiry about this holiday. Didn't seem to know about the enquiry. Difficult to contact by phone. Still waiting for confirmation that this holiday...

Paula Farmer

Headwater

3 years ago

Thank you so much for taking the time to post your response. We are truly sorry that you had a disappointing booking experience. This is not the kind of service that we strive for. I was pleased to see however that your holiday is now confirmed. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Knowledgeable and efficient sales, though they suffered from slow computers and therefore long silences on the phone.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review. It is important to us that the customer is kept informed during the booking process please accept our apologies for the long silences. Your kind comments regarding the agents knowledge and efficiency though is very much welcomed. Kind regards Headwater Customer Services

CHARLES WALL

Feefo Verified

3 years ago

What CHARLES WALL said about Headwater:

Excellent service.

Excellent service and would definitely book other holidays through Headester.

Paula Farmer

Headwater

3 years ago

Hi there, thank you for leaving such a positive review. Based on your booking experience so pleased to read that you will be happy to book other holidays with us. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Great service.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your positive review. Kind regards Headwater Customer Services

IAN PURVES

Feefo Verified

3 years ago

What IAN PURVES said about Headwater:

Sold a holiday that wasn’t available

The interaction with the salesperson was good and helpful, however the follow-up was very poor. I paid a deposit and was assured that the hotel reservation would be confirmed as a priority. It...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review . We are truly sorry that the accommodation was not available for you which was quite unexpected for your chosen dates. The team do their best to update customers following booking enquires and reservations where possible and we truly regret that we were unable to provide your chosen holiday. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

This survey is premature. I am waiting for confirmation and have no details

This survey is premature. I am waiting for confirmation and have no details. I dont know that the trip will happen yet.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review . We were pleased to read that your holiday has been confirmed and that you can look forward to your walking holiday. Kind regards Headwater Customer Services

JACINTA TAYLOR

Feefo Verified

3 years ago

What JACINTA TAYLOR said about Headwater:

Great customer service at the booking stage

I am rating the booking experience for my holiday, not the holiday itself. Helen Hodson was great - super helpful preparing quotes for several different itineraries and very patient waiting several...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to share your holiday booking experience with us. Your kind and positive comments are extremely welcome and will be shared with Helen. Kind regards Headwater Customer Services

KEITH MCGEOCH

Feefo Verified

3 years ago

What KEITH MCGEOCH said about Headwater:

Megan Wyatt understood exactly what holiday I was asking for and confirmed this promptly in the form of a written itinerary and invoice.

Paula Farmer

Headwater

3 years ago

Thank you for your positive comments. They will certainly be shared with Megan. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Friendly and informative. Answered my questions about the trip

Friendly and informative. Answered my questions about the trip I was enquiring about

Paula Farmer

Headwater

3 years ago

Thank you for sharing your feedback following your holiday booking. Your positive comments are very welcoming Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago