How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,497 reviews

Trusted Customer

Feefo Verified

3 years ago

Stephanie was very responsive and thought about the experience that our family wanted to have and made suggestions to enhance the holiday as a result. I can't wait!

Trusted Customer

Feefo Verified

3 years ago

Very helpful

Very helpful, polite and responded to my queries straight away. Kept me informed of successful bookings ie hotel flights etc.

Ian G

Feefo Verified

Belfast

3 years ago

What Ian G said about Headwater:

Great booking experience!

Joanne contacted me as arranged and proposed alternative flights, saving us a considerable amount on our holiday. She gave me good information both before and during the booking process and provided...

Paula Farmer

Headwater

3 years ago

Thank you for posting such a positive review. Kind regards Headwater Customer Services

KATHERINE WINN

Feefo Verified

3 years ago

What KATHERINE WINN said about Headwater:

Impressed with the call back system. Joanne was very helpful and informative, explained everything clearly. I had previously called and spoken to a different person who took the time to compare and...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review. We are so happy that you were pleased in the way your holiday booking experience was handled by Joanne. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Holiday booking

Very friendly helpful staff and from experience excellent holidays. But lost one star as I am trying to organise a trip and some of the extra fees like cost of e-bike to hire was very expensive as an...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review, both your positive and constructive will be considered. Kind regards Headwater Customer Services

Tasso Asteriades

Feefo Verified

London

3 years ago

What Tasso Asteriades said about Headwater:

Very caring and supportive

We had to cancel or holiday at the very last minute due to a family bereavement. Meghan was very kind and helpful and we’ve been able to rearrange our trip with very little financial loss. The hotel...

Paula Farmer

Headwater

3 years ago

We are so sorry to read the circumstances of cancelling and the need to rearrange your holiday. Thank you so much for taking the time to write such a positive review. It is very welcoming. Kind regards Headwater Customer Services

MARK SCRUTTON

Feefo Verified

3 years ago

What MARK SCRUTTON said about Headwater:

Excellent - again!

V helpful, knowledgeable and efficient. Very polite.

Paula Farmer

Headwater

3 years ago

Thank you so much for your lovely review Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Joanna looked after us well, but when she isn't there there seems to be nothing going on at Headwater.

NIGEL HARLEY DAVIES

Feefo Verified

Bromley

3 years ago

What NIGEL HARLEY DAVIES said about Headwater:

Excellent customer service

An excellent service with great communication and flexibility to suit our requirements. We will definitely use Headwater again in the future

Paula Farmer

Headwater

3 years ago

Thank you for posting a very welcoming and positive review. Kind regards Headwater Customer Services

MARK BASELEY

Feefo Verified

3 years ago

What MARK BASELEY said about Headwater:

Very quick to respond to emails and helpful without being pushy.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post such a positive review. Kind regards Headwater Customer Services

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo