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Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

141

152

ratings over the past year

Displaying all 1,497 reviews

TIM WILYMAN

Feefo Verified

Emsworth

3 years ago

What TIM WILYMAN said about Headwater:

Great when you speak to them, don't bother with the 'chat' function.

When I phoned and spoke to an adviser she was very helpful and attentive and did everything expected. She was quick to get back in touch with details and quick to follow up. Two other advisers...

Steph

Headwater

3 years ago

Thank you for your comments

Trusted Customer

Feefo Verified

3 years ago

Very slow to come back and confirm whether the holiday we want is available. 9 days after initial enquiry we still don't know whether the accomodation is available for the requested dates. Not good...

Steph

Headwater

3 years ago

Thank you for your feedback, we are really sorry we have not met your expectations on this occasion and will use this to improve and train our team. Due to the nature of some our our smaller hotels, responses are not always instant. However we do understand how frustrating this can be and we should update you accordingly during the process. Please accept our apologies.

Trusted Customer

Feefo Verified

3 years ago

Friendly and helpful

Very helpful and friendly, called back when they said they would. Tailor-made my holiday to suit me.

Steph

Headwater

3 years ago

Thank you for your lovely comments. I'm glad we were able to get you perfect trip.

Trusted Customer

Feefo Verified

3 years ago

Good and efficient at getting booking done

KYM BANNISTER

Feefo Verified

Adelaide

3 years ago

What KYM BANNISTER said about Headwater:

Excellent and rapid response from Jo Chaplin adapting to our dates and requirements.

Trusted Customer

Feefo Verified

3 years ago

A quality company delivering exceptional holidays.

Good to work with people that are solution orientated and despite some false starts we managed to get exactly what we wanted

SIRIKIT VALENTIN

Feefo Verified

3 years ago

What SIRIKIT VALENTIN said about Headwater:

Service was great with prompt, informative responses. Would prefer to be able to pay online though.

Trusted Customer

Feefo Verified

3 years ago

Hope holiday as good

Reservation process efficient with very helpful adviser.

Trusted Customer

Feefo Verified

3 years ago

Pleasant, helpful staff.

Pleasant, helpful staff. Sorted out my query quickly and efficiently.

Trusted Customer

Feefo Verified

3 years ago

Your representative was very helpful, and suggested some better alternative arrangements to some of those laid out in the holiday plan as laid out in the Headwater brochure and website.

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