How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,497 reviews

CATHERINE

Feefo Verified

Dumfries

2 years ago

What CATHERINE said about Headwater:

Great standard of customer service.

Helpful and very pleasant people to deal with. I felt that my individual needs and requirements were being given attention, a really personal service.

Steph

Headwater

2 years ago

Thank you for your lovely feedback. I will make sure Kate, your personal travel advisor hears about them, she will be thrilled :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Professional service

Friendly, genuinely pleased that we were considering a Headwater holiday. Lots of suggestions and could answer all my questions and give advice.

Steph

Headwater

2 years ago

Thank you so much for the lovely comments. You have chosen a very popular trip and I know you will have a wonderful time when it arrives. Stephanie

KAREN LAWRENCE

Feefo Verified

Aylesbury

2 years ago

What KAREN LAWRENCE said about Headwater:

So far so good!

So far so good! Booking dealt with promptly & efficiently by Agent & when I queried something after booking it was dealt with swiftly in the same way.

Steph

Headwater

2 years ago

Thank you for you lovely review. I am pleased we have met your expectations. You have a wonderful holiday booked to look forward to :-)

Trusted Customer

Feefo Verified

2 years ago

Fabulous thank you

Thank you for all your wonderful help.

Steph

Headwater

2 years ago

Thank you for your feedback. You have picked a wonderful trip and I am sure you will have a wonderful time.

Emily Swinden

Feefo Verified

Denbigh

2 years ago

What Emily Swinden said about Headwater:

Can’t wait for my next Headwater Holiday!

Received a great service from Headwater, already planning my next trip with them!

Steph

Headwater

2 years ago

Really happy you are pleased with our service and we can't wait to book your next trip so you have something to look forward to! Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great service

I was pleased that Megan spotted the room I was being allocated was a double not a twin. I appreciated that she looked for the best deal on the flights. She was very friendly and helpful.

Steph

Headwater

2 years ago

Thank you for your lovely review. Megan does have exceptional attention to detail and so I am pleased she noticed the error. Have a wonderful time in Venabu when it arrives. This is one of our most popular trips so I am sure you will :-) Stephanie

HARRIET

Feefo Verified

Chichester

2 years ago

What HARRIET said about Headwater:

Excellent service

Really helpful and person service. Understood what we needed and double checked everything. Had useful personal experience of the holiday as well

Steph

Headwater

2 years ago

Thank you very much for your lovely comments. I know Lauren is in touch with you about your trip and she will continue to assist you with your arrangements. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 4* review, it's much appreciated. You have picked a fabulous trip, I'm sure you will enjoy it :-)

Trusted Customer

Feefo Verified

3 years ago

Helen has been very helpful throughout our decision to book a holiday with Headwater. I have thrown many questions at her, but nothing fazes her, and she has been more than helpful.

Steph

Headwater

3 years ago

Hi Susan, thank you for your comments, Helen will be thrilled. You have chosen a fabulous trip in the Dordogne, one of my favourite parts of France. Have a fabulous time when it arrives. Stephanie

Trusted Customer

3 years ago

Thank you Stephanie. Am I right in thinking that we are now eligible to receive 2 National Trust vouchers @£75?

Steph

Headwater

3 years ago

Hi Susan, absolutely! They have been applied to your booking and you should receive them by the end of October. Enjoy treating yourself :-) Stephanie

Trusted Customer

3 years ago

Wonderful, thank you so much!!

Steph

Headwater

2 years ago

You are very welcome :-)

Trusted Customer

Feefo Verified

3 years ago

Very responsible. Excellent service.

Steph

Headwater

2 years ago

Thank you very much for your comments. Andrew will so pleased you are happy with his service :-) Enjoy your trip when it arrives! Stephanie

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo