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Headwater Reviews

Displaying all 1,497 reviews

SARAH PERKINS

Feefo Verified

Scotland

2 years ago

What SARAH PERKINS said about Headwater:

Booking a Headwater Holiday

Megan was very helpful during my initial enquiry about the trip that we had selected and was able to give me lots of additional and useful information, including possible travel options to get to our...

Steph

Headwater

2 years ago

Thank you so much for your comments. It is not easy getting flights from Scotland, I do feel for you :-( You now have a wonderful trip booked to look forward which I am sure you will enjoy! Stephanie

Trusted Customer

Feefo Verified

2 years ago

Booking a self guided walking holiday.

Toni was very helpful. She listened to my requests and tailored the holiday to our requirements. We are really looking forward to the holiday.

Steph

Headwater

2 years ago

Thank you very much for your comments. I will pass them on to Toni. Gozo is beautiful, I am sure you will enjoy your trip when it comes round! Stephanie

Trusted Customer

Feefo Verified

2 years ago

I booked a holiday to Lapland for Xmas and could not have received a better

Excellent service from Lauren.

Steph

Headwater

2 years ago

Lauren will be thrilled with your comments, thank you so much :-) What a fabulous trip you have to look forward to! Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great service although the phone lines were not that great which was a bit frustrating for both sides

Steph

Headwater

2 years ago

Thank you you for your comments and I am sorry you called when we were having technical issues, very annoying all round! You have a wonderful holiday booked to look forward to which will soon be here! Stephanie

IAN RICHARDS

Feefo Verified

Worthing

2 years ago

What IAN RICHARDS said about Headwater:

Excellent service from the agent

Service and help from the agent, Helen, was excellent. Everything was made very clear with helpful suggestions over flight alternatives to enable me to get what I needed. A little disappointed with...

Steph

Headwater

2 years ago

Thank you for your 5* review and I am pleased that we have booked you a trip to look forward to. I am sorry our information email did not cover everything you needed and we will take a look at this to see how it can be improved. Stephanie

CHRISTINE BAKER

Feefo Verified

Southport

2 years ago

What CHRISTINE BAKER said about Headwater:

Excellent service

It was prompt and efficient and the staff dealt with my enquiries. I have travelled with Headwater before and have always found their descriptions to be accurate and helpful.

Steph

Headwater

2 years ago

Thank you for booking with us again and your lovely comments. You have chosen a wonderful trip and I am sure you will enjoy it when the time comes. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Staff Very Helpful

Staff excellent. IT problems caused a lack of clarity in the quotation.

Steph

Headwater

2 years ago

Thank you very much for your review and comments. It is very frustrating when technology lets us down and we apologise for the inconvenience. I am pleased you are all booked now and have a lovely holiday to look forward to. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Booking a walking holiday in Italy

Efficient, friendly, proactive, and effective

Steph

Headwater

2 years ago

Thank you very much for your wonderful comments. I am sure you will have a wonderful time in Italy Stephanie

Trusted Customer

Feefo Verified

2 years ago

Thanks!

Absolutely responsive and accommodating.

Steph

Headwater

2 years ago

Thank you for your kind words regarding your booking experience. They are exactly what we like to read! Stephanie

MARTIN WYATT

Feefo Verified

Lincolnshire

2 years ago

What MARTIN WYATT said about Headwater:

Initial booking experience

I am at the beginning of the booking process. So far everything has been ok. There was some confusion about the insurance position in the event of theft or damage to the bicycle, but this was cleared...

Steph

Headwater

2 years ago

Thank you very much for your comments. I am pleased we were able to answer all your questions and give you peace of mind. You have chosen a wonderful trip in Italy and I am sure that you will have a fabulous time when it finally arrives. Stephanie

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