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Headwater Reviews

Displaying all 1,497 reviews

Trusted Customer

Feefo Verified

2 years ago

More staff training needed

Not enough professionalism from the sales representative, incorrect quotes on flights, seemed unsure about what he was able to offer, making a discount to use BA on one hand, then charging a...

Steph

Headwater

2 years ago

Thank you for your valuable feedback. We do have some new team members and we are working to getting them fully trained as quickly as possible. We appreciate your patience while we rectified your booking and apologise for any error made in the booking process. I am sure you will enjoy Italy when the time comes :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5*'s much appreciated :-)

Trusted Customer

Feefo Verified

2 years ago

Quick phone response and helpful, friendly staff.

Prompt and personal reply on the phones. willing to listen and makes changes as we wanted them. A little disappointed that we're still awaiting flights but understand as we've booked so far in...

Steph

Headwater

2 years ago

Thank you for your review. I am sorry that BA have not yet released the flights for your trip however rest assured we monitor this daily and as soon as we can get them booked we will be in touch. Stephanie

ALEXANDER MILNE

Feefo Verified

Cambridge

2 years ago

What ALEXANDER MILNE said about Headwater:

They do it very well indeed!

Excellent customer service and seamless booking process, we have used Headwater a few times now and not been disappointed.

Steph

Headwater

2 years ago

Thank you for your comments and booking with us again. Enjoy your holiday when the time comes. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Helpful staff

Lauren couldn't have been more helpful. But then, I have always found Headwater's customer management good. I think they employ people who like helping customers. For a travel company, that's a...

Steph

Headwater

2 years ago

Thank you for your comments, and yes we do have a great team here that love to help :-) Enjoy your trip to Gozo when it arrives. I was lucky enough to visit myself earlier in the year and loved it. Stephanie

JULIE

Feefo Verified

Southern England

2 years ago

What JULIE said about Headwater:

Looking forward to yet another holiday with Headwater

It was excellent, I couldn’t fault it. Both the ladies I spoke to were extremely helpful and friendly when I was enquiring and booking my holiday. They dealt extremely well with any questions or...

Steph

Headwater

2 years ago

Thank you so much for your lovely comments. We love to receive such glowing reviews. Have a great time in Italy when the time comes. Stephanie

TIMOTHY ANDERSON

Feefo Verified

2 years ago

What TIMOTHY ANDERSON said about Headwater:

Good interaction to iterate to a mutually suitable arrangement

Steph

Headwater

2 years ago

Thank you for your comments and I am glad we were able to get you the holiday you wanted. Have a wonderful time in Italy when it comes round. Stephanie

Trusted Customer

Feefo Verified

2 years ago

tuscany walk

Megan Wyatt was very prompt with responses and very helpful with questions.

Steph

Headwater

2 years ago

Thank you for your review and I am glad that Megan provided a good service. Enjoy Tuscany when the time comes :-) Stephanie

ANDREW MUNDEN

Feefo Verified

The Cotswolds

2 years ago

What ANDREW MUNDEN said about Headwater:

Good booking experience.

Very thorough. All seems to be progressing well. I can't comment further as we haven't been on the holiday yet.

Steph

Headwater

2 years ago

Thank you for your comments. I can see your booking is all confirmed and you will be off to Madeira before you know it. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great cycling holidays

Prompt response, friendly, great holiday options.

Steph

Headwater

2 years ago

Thank you for your comments. I'm glad you have had a good booking experience. Stephanie

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