How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

141

152

ratings over the past year

Displaying all 1,497 reviews

SHIRLEY MCCLUNE

Feefo Verified

Sheffield

2 years ago

What SHIRLEY MCCLUNE said about Headwater:

Premature request

They haven’t provided anything yet and the holiday is not yet booked so I cannot comment

Steph

Headwater

2 years ago

Thank you for your comments. I can see your holiday is now all confirmed and hope you have a lovely time :-)

Trusted Customer

Feefo Verified

2 years ago

Sophie

Headwater

2 years ago

Thank you for your 5* review

John

Feefo Verified

Midlands

2 years ago

What John said about Headwater:

Top class service.

Outstanding support from Megan in understanding what we wanted, in answering all our questions and in completing the booking without a hitch.

Sophie

Headwater

2 years ago

What lovely feedback! Thank you, I am so pleased Megan was able to assist you in booking your upcoming trip and I will be sure to pass your comments on to Megan.

Trusted Customer

Feefo Verified

2 years ago

Exceptional service

A consistently prompt and personalised level of service, nothing is ever too much trouble. Great communication, easy to contact, and regular updates. Feels reliable and trusted at every stage of the...

Sophie

Headwater

2 years ago

Thank you for your wonderful feedback, I am pleased Andrew was able to help you plan your upcoming trip. I will be sure to pass on your comments to Andrew and Look forward to hearing all about your trip! Thanks Sophie

MARK TUSON

Feefo Verified

2 years ago

LESLEY CALROW

Feefo Verified

Codsall

2 years ago

What LESLEY CALROW said about Headwater:

First timer

Very efficient and responsive

Steph

Headwater

2 years ago

Thank you so much for your 5* review. I know you will really enjoy Malta and Gozo when you go in September. Such a lovely time of the year to visit :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for taking the time to rate us. I hope you have a great holiday in Kandersteg :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Luke was very helpful

Steph

Headwater

2 years ago

Thank you for 5* review. I will pass your comments on to Luke. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Very good customer service.

Very good service. Daily updates on progess. Booking was completed quickly and to a high standard.

Steph

Headwater

2 years ago

Thank you for your 5* review. I am so pleased that we were able to confirm your booking quickly. Stephanie

JOHN SYGIELSKI

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5* review, it is much appreciated :-)

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo