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Headwater Reviews

Displaying all 1,497 reviews

Trusted Customer

Feefo Verified

2 years ago

Proactive and friendly

Very pleasant advisor, helpful, knowledgeable and proactive in providing updates and suggestions.

Steph

Headwater

2 years ago

Thank you very much for your 5* review and lovely comments. I have passed them on to Megan who is thrilled you are happy with your booking for Cross Country Skiing :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Looking forward to trip

All sales team that I spoke with were helpful, friendly and knowledgeable and filled me with enthusiasm for my upcoming trip

Steph

Headwater

2 years ago

Thank you for your 5* review, I will make sure Kate and the rest of the team see this. Gozo is beautiful, I know you will have a wonderful time :-) Stephanie

TIM WILYMAN

Feefo Verified

Emsworth

2 years ago

What TIM WILYMAN said about Headwater:

Easy booking process

Very good prompt service and very helpful staff.

Steph

Headwater

2 years ago

Thank you very much for your 5* review and kind words :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Excellent Customer Service

Had to postpone holiday until next year due to health issues. No problem at all - Headwater couldn't have been more helpful and accommodating.

Steph

Headwater

2 years ago

Thank you for your kind comments. We all wish you a speedy recovery and are thrilled we were able to rebook your holiday so you have something to look forward to. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Cycling Holiday Passau to Vienna

The booking process was protracted whilst I was waiting for confirmation that the booking could be fulfilled and took much longer than expected or than is reasonable. Having raised my concerns...

Steph

Headwater

2 years ago

Thank you for your comments. I am pleased I was able to help and you now have a wonderful trip to look forward to. Roll on September :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5* review, it is very much appreciated :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Made an online enquiry for xc skiing at Venabu and immediately received an email from James to say he would be looking after my booking. I emailed him to clarify a couple of things. Next day I got...

Steph

Headwater

2 years ago

Thank you very much for your review. We did have a glitch in our system but James did forward the email to us, and I am pleased to read that Andrew was on the case and sorted out your lovely trip to Venabu :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Puglia cycling booking

Good service on our 4th Headwater booking. However booking an extra night in our first hotel was going to be a lot more expensive than if we booked independently on the hotel website. One wonders...

Steph

Headwater

2 years ago

Thank you very much for your 5* review. I am looking into the price of your extra night and will be in touch with you directly in the next day or two. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Excellent customer service

Really excellent customer service - exceptionally helpful and pleasant. Also, well informed staff.

Steph

Headwater

2 years ago

Thank you very much for your 5* review and lovely comments. I have passed them on to Helen and Megan who I know helped with your booking to Venabu Stephanie

Trusted Customer

Feefo Verified

2 years ago

Excellent personal service

Once we got to talk to a person the service was excellent. It had been confusing trying to contact them by phone but managed to get there via chat on the exodus website who passed on our details....

Steph

Headwater

2 years ago

Thank you for your 5* review. I am glad Luke managed to get your trip organised for you :-) Enjoy Madeira! Stephanie