Headwater Reviews

Thank you for your feedback. We're sorry to hear that you've found the booking process difficult. We appreciate how frustrating this can be when you're keen to get your holiday arranged. As many of our trips are tailored with local suppliers and accommodation partners, late bookings can sometimes take a little longer to confirm. At this time of year, many of our suppliers are also busy supporting guests currently travelling, which can occasionally affect response times when processing new requests. Hannah, your booking agent, has emailed you regarding the date change you requested and we are working on this for you now. If you have any further questions or need additional assistance, our team will be happy to help. Thank you for your patience, and we hope to welcome you on a Headwater holiday soon. Stephanie Customer Coordinator

We're delighted to hear that you found our service friendly and efficient. Providing helpful, professional support and making the booking process as smooth as possible is always our aim. Thank you for choosing Headwater, and we hope you have a wonderful holiday. We look forward to helping you plan your next adventure in the future. 😊 Stephanie Customer Coordinator

Thank you for your lovely feedback. We're delighted to hear that you found our service helpful and that your queries were dealt with quickly and positively. Providing responsive and helpful support is something we take great pride in, so it's wonderful to know we met your expectations. We hope you have a fantastic holiday, and we look forward to helping you again in the future. Stephanie Customer Coordinator

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Helen provided a friendly, efficient service and was able to offer a range of holiday options to help with your decision-making. Choosing between great holidays can certainly be the hardest part! We really appreciate your feedback and look forward to helping you plan your next adventure. 😊 Stephanie Customer Coordinator

Thank you for your wonderful feedback. We're delighted to hear that Andrew's attention to detail and commitment to finding the right arrangements helped create a deal that worked perfectly for you. We understand that travelling from Switzerland can require a little extra planning, particularly when arranging flights independently, so we're pleased Andrew was able to support you throughout the process and ensure everything came together smoothly.

Thank you for your feedback. We're delighted to hear that you found the booking process simple and that Megan provided such helpful and responsive support. Our team works hard to make planning a holiday as straightforward and enjoyable as possible, so it's wonderful to know Megan was able to assist you every step of the way. We'll be sure to pass on your kind comments to her. Thank you for choosing Headwater, and we hope you have a fantastic holiday! 😊 Stephanie Customer Coordinator

Thank you for your feedback. We're delighted to hear that your booking experience has got off to a great start and that our team provided clear information and set the right expectations from the outset. We also appreciate your suggestion regarding WhatsApp contact. We're always looking for ways to make it easier for our customers to get quick answers to their questions, and your feedback is valuable as we continue to improve our service. Thank you for choosing Headwater. We look forward to supporting you throughout the rest of your holiday journey and hope you have a fantastic trip! 😊 Stephanie Customer Coordinator

Thank you so much for your wonderful feedback and for choosing Headwater time and time again. We're thrilled to hear that our personalised service continues to meet your expectations and that you've enjoyed your experiences with us over the years. The fact that you're about to embark on your fifth cycling holiday with Headwater is the greatest compliment we could receive. Your loyalty means a great deal to us, and we're delighted that our commitment to quality and personal service keeps you coming back. We look forward to helping you create many more fantastic cycling memories. Have a wonderful trip! 🚴‍♀️😊 Stephanie Customer Coordinator

Thank you for your feedback. We're delighted to hear that you found our service friendly, efficient, and knowledgeable. Providing expert advice and making the booking process as smooth as possible is something we take great pride in, so it's wonderful to know we met your expectations. Thank you for choosing Headwater. We look forward to helping you plan your next adventure! 😊 Stephanie Customer Coordinator

Thank you for your lovely feedback. We're delighted to hear that Megan provided such efficient, helpful, and knowledgeable support throughout your booking process. We know how important it is to have the right information when planning a walking holiday, and it's wonderful to know Megan made everything straightforward and enjoyable. We'll be sure to pass on your kind comments to her. We hope you have a fantastic time exploring Menorca and creating some wonderful holiday memories! 😊 Stephanie Customer Coordinator