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Headwater Reviews

Displaying all 1,512 reviews

SARAH HEWITT

Feefo Verified

13 days ago

What SARAH HEWITT said about Headwater:

str

Excellent personal service from professional and friendly staff. A very easy transaction to book and tailor a self guided waklking holiday

Sophie

Headwater

11 days ago

Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking your walking holiday with us, and we hope you have a fantastic trip! Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

14 days ago

Megan was polite, enthusiastic and efficient throughout the booking process.

Sophie

Headwater

11 days ago

Thank you for your lovely feedback. It’s great to hear Megan looked after you so well throughout the booking process, and I’ll be sure to pass your comments on to her. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

19 days ago

Great First Experience of Booking with Headwater

Helen answered our initial enquiry phone call and immediately demonstrated that she knew the trip we were interested in and had done it herself a few years ago. She took ownership of our query with...

Steph

Headwater

19 days ago

Thank you for taking the time to share your experience. We're delighted to hear that Helen's first-hand knowledge of the trip, along with her regular updates and reassurance, helped make the booking process so smooth. I'll be sure to pass on your kind comments about her personable, efficient and professional service. We hope you have a wonderful holiday and look forward to helping you again in the future. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

21 days ago

very friendly and helpful

Steph

Headwater

21 days ago

Thank you for your lovely feedback! We’re so pleased you had a friendly and helpful experience with us. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 month ago

Excellent Service

Excellent service from H, asked a few questions which were answered very quickly. Trip itinerary explained thoroughly. Would highly recommend.

Steph

Headwater

1 month ago

Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from Hannah and that your questions were answered quickly and thoroughly. It's great to know that the itinerary explanation helped you feel well prepared for your trip. We really appreciate your recommendation and look forward to helping you plan another fantastic Headwater holiday in the future. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 month ago

Easy and quick to access by Phone and then most helpful in sorting out the details.

Steph

Headwater

1 month ago

Thank you for your feedback. We're delighted to hear that you found it easy to reach us by phone and that our team was able to help sort out the details quickly and efficiently. Providing friendly, knowledgeable support is something we pride ourselves on, and it's great to know this made a positive difference to your experience. We hope you have a wonderful trip and look forward to assisting you again in the future. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 month ago

Good experience with Headwater

Prompt and courteous

Steph

Headwater

1 month ago

Thank you for your kind review! We’re delighted you had a good experience with Headwater and found our service prompt and courteous. We hope you have a wonderful holiday. Stephanie Customer Coordinator

MORNA

Feefo Verified

GBR

1 month ago

What MORNA said about Headwater:

Excellent experience from our 1st booking

Excellent service from Hannah! Friendly, patient, thorough, & quick to respond to any queries.

Steph

Headwater

1 month ago

Thank you for your wonderful review! We’re delighted Hannah provided such friendly, patient and thorough service. We hope you have a fantastic holiday and look forward to helping you again.Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 month ago

The response we’ve received so far has been excellent. Very quick to reply and to answer our questions.

Steph

Headwater

1 month ago

Thank you for your wonderful feedback. We're delighted to hear that you've been pleased with the service you've received so far and that our team has been able to respond quickly and answer your questions promptly. We appreciate you taking the time to share your experience and look forward to helping you with the rest of your holiday arrangements. Stephanie Customer Coordinator

YASMIN JACOBSEN

Feefo Verified

1 month ago

What YASMIN JACOBSEN said about Headwater:

First time using them. I thought the knowledge they have by actually doing the trip and then and to tell the customer is 100% what e need. They can answer your questions, there is no pushy sales. ...

Steph

Headwater

1 month ago

Thank you for your wonderful feedback. We are delighted to hear that you found our team helpful and that your queries were dealt with quickly and positively. Providing excellent service and support throughout the booking process is very important to us, so it's great to know this was reflected in your experience. We appreciate your kind comments and look forward to helping you again in the future. Stephanie Customer Coordinator

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