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Headwater Reviews

Displaying all 1,496 reviews

CLARA ROBINSON

Feefo Verified

1 year ago

What CLARA ROBINSON said about Headwater:

Knowledgeable team and excellent customer service

Headwater's planning and communication is excellent, making everything stress-free. My trip itinerary was a great balance of activity and relaxation and I appreciated the attention to detail...

Steph

Headwater

1 year ago

Thank you very much for your fabulous review! We pride ourselves on our service, so it is lovely to read that you had a great booking experience. Your kind words encourage us to keep doing our best. Have a wonderful time on the Amalfi Coast! Stephanie

Trusted Customer

Feefo Verified

1 year ago

Trip to Puglia

Excellent. We had a few extras to sort out and it all went quickly and smoothly, thank you.

Steph

Headwater

1 year ago

Thank you for your lovely comments and 5* review. It is very much appreciated :-)

SHARON KAENDO

Feefo Verified

Saskatoon, SK. Canada

1 year ago

What SHARON KAENDO said about Headwater:

A great booking experience!

Andrew has been great. Very quick to answer all my questions. Very helpful in making reccommendations for my clients.

Steph

Headwater

1 year ago

Thank you for taking the time to review us it means a lot. We look forward to working with you again soon :-)

Trusted Customer

Feefo Verified

1 year ago

Good service

Able to satisfy our requirements on the holiday, and we have a great holiday planned. My only concern is that updates are perhaps longer in coming than they were in the past.

Steph

Headwater

1 year ago

Thank you very much for your review and comments. I am sorry our service was not to our normal high standard, but I am really pleased your trip to Kythnos is now all confirmed for you. Stephanie

CATHERINE SMITH

Feefo Verified

English

1 year ago

What CATHERINE SMITH said about Headwater:

Good holidays but a few admin issues

A nice range of holidays available through Headwater and the one I experienced a couple of years ago was very well run. My latest booking was less good - emails I sent did not get through and I had...

Steph

Headwater

1 year ago

Thank you for your review. I hope after our conversation today we have resolved the comments :-) Stephanie Customer Coordinator

Steph

Headwater

1 year ago

Thank you for your new review. I'm really pleased we were able to resolve the problem satisfactorily :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

1 year ago

Efficient booking service

Was able to book our chosen holiday, make a choice between three hotels for extending our stay and receive confirmation, all on the same day. Andrew provided excellent service.

Steph

Headwater

1 year ago

Thank you very much for your review. Having been lucky enough to visit Gozo I know you will enjoy it!I will make sure Andrew sees this too :-) Stephanie

SIMON WORSLEY

Feefo Verified

Beccles

1 year ago

What SIMON WORSLEY said about Headwater:

Friendly people are far better than chatbots!

Quickly put in contact with a knowledgeable agent. Went carefully through the various options available, taking time to fully answer our queries, as well as making some helpful suggestions.

Steph

Headwater

1 year ago

We quite agree :-) Thank you for your review today, it is much appreciated! Stephanie

MARYANNE NIBLETT

Feefo Verified

1 year ago

What MARYANNE NIBLETT said about Headwater:

Excellent customer service

Excellent service by Luke. Very patient and answered all of my questions. Thank you 🙏

Steph

Headwater

1 year ago

How lovely :-) I'm glad Luke was able to help you! You have a wonderful trip booked, so I am sure you will have a wonderful time when the date arrives. Stephanie

Trusted Customer

Feefo Verified

1 year ago

Great service.

Steph

Headwater

1 year ago

Thank you very much for your review. A while to wait, but enjoy Italy when the time comes :-) Stephanie

BRIAN LITTLE

Feefo Verified

Worksop

1 year ago

What BRIAN LITTLE said about Headwater:

Walking on the bright side

Good website with first rate email support. Hope to complete booking once the dates are confirmed.

Steph

Headwater

1 year ago

Thank you for your review and 5*'s, it very much appreciated. I can see we are working on your Swiss booking and will be in touch very soon to confirm. Stephanie

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