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Headwater Reviews

Displaying all 1,496 reviews

Trusted Customer

Feefo Verified

11 months ago

Responsive, helpful and engaging

Responsive, helpful and engaging. Listening to out needs and providing guidance.

Steph

Headwater

10 months ago

Thank you for your lovely review. I am pleased we have found you a trip to look forward to :-) Stephanie Customer Coordinator

JOHN LAMBERT

Feefo Verified

11 months ago

What JOHN LAMBERT said about Headwater:

Excellent and speedy service from Helen, an expert member of staff.

Steph

Headwater

11 months ago

Yes, with 25 years under her belt she is certainly an expert :-) Thank you for your wonderful comments. I will be sharing with the team! Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

11 months ago

Prompt, efficient and extremely helpful

Steph

Headwater

11 months ago

Just what we like to read :-) thank you Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

11 months ago

friendly and knowledgable srvice

very good, friendly attentive and informative

Steph

Headwater

11 months ago

Thank you for taking the time to review us. I will make sure that Andrew sees your comments :-) Enjoy Madeira when the time comes. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

11 months ago

Self guided walking in Puglia - excellent trip

Excellent holiday. Everything went smoothly. The hotels were very good and all the people from local partner Slow Active Travel were well organised and helpful, with good communication. The walks...

Steph

Headwater

11 months ago

Your comments are wonderful to read and I so pleased you enjoyed Puglia. Venetian Hills next I'm sure you will enjoy this just as much :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

11 months ago

Holiday booking

Prompt efficient pleasant to deal with.Very human.

Steph

Headwater

11 months ago

Thank you for your lovely comments. I hope you enjoy Croatia when the time comes :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

11 months ago

Pleasure to deal with

We've used Headwater several times in the past and they've always been very helpful. This time was no exception. They kept us well informed and were happy to tweak things as we requested.

Steph

Headwater

11 months ago

Thank you for your fabulous comments. I am very jealous of your Bermuda trip, it is certainly on my bucket list of places to go. Some of the team visited a couple of years ago so I know you will enjoy it. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

11 months ago

Excellent service.

Professional. Booking dealt with quickly and efficiently.

Steph

Headwater

11 months ago

Thank you very much for your feedback. You have booked a fabulous trip to Italy, one of our most popular so I am sure you will enjoy it Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

11 months ago

Very Efficient

The booking process, over the phone, was quick and efficient. The representative was very friendly and helpful. Any spoken details were very quickly sent on as a series of e mails. I have felt fully...

Steph

Headwater

11 months ago

Thank you so much for your wonderful review. Hannah will be thrilled to read this :-) I can see you are no stranger to Cross Country Skiing and I am sure you will enjoy Venabu when you go. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

11 months ago

Service was good and friendly. The only negative: we asked for several additions ( room upgrades, extra rooms etc). The quotes that came back were often unclear or wrong ….. all the time things were...

Steph

Headwater

11 months ago

Thank you for your feedback! I'm glad you found our service friendly and overall good. We appreciate your comments about the quote process and will work to make it clearer and smoother. Stephanie Customer Coordinator

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