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Headwater Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,473 reviews

Trusted Customer

Feefo Verified

10 months ago

Very helpful and accommodating.

TINA BALDWIN

Feefo Verified

Sydney, NS, Canada

10 months ago

What TINA BALDWIN said about Headwater:

Andrew is amazing! Thank you for the great service and knowledge. This was my first time booking clients on a bike tour and i knew absolutely nothing about it. Andrew walked me through it and made...

Steph

Headwater

10 months ago

Wow what a fabulous review! I will certainly make sure Andrew sees this and will also share with the wider team :-) Thank you so much Stephanie Customer Coordinator

ROMOLA DEVILE

Feefo Verified

Southampton

10 months ago

What ROMOLA DEVILE said about Headwater:

The Personal Touch

A lovely company to deal with. They make you feel like you are an individual and not just a number.

Steph

Headwater

10 months ago

Thank you for your wonderful review. Venabu is our most popular trip and I know you will enjoy it! Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

10 months ago

Holiday Booking

Late booking was managed really efficiently and successfully - regular contact maintained - details of holiday explained- choices offered

Steph

Headwater

10 months ago

Thank you so much for your lovely review. Late bookings can be tricky and I am so pleased we were able to secure this wonderful holiday for you. Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

10 months ago

Excellent personal service

Professional. Accommodating. Communicative.

Steph

Headwater

10 months ago

Thank you for your review and 5*'s. I will make sure your booking agent Andrew sees it :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

10 months ago

A pleasure to deal with

Very quick and useful advice. Good friendly service.

Steph

Headwater

10 months ago

Thank you very much for your lovely review, it has been a pleasure to help with your booking :-) Stephanie Customer Coordinator

Trusted Customer

Feefo Verified

10 months ago

Unsatisfied.

I booked a "guaranteed" trip and paid for it in full. I received a call that the booking was not finalized because the hotel needed to be contacted to confirm there was space... on this guaranteed...

Steph

Headwater

10 months ago

I am sorry on this occasion we were not able to fulfill your trip to the Italian Dolomites, late bookings can be tricky with availability. We do say guaranteed (on request) which can be confusing and I apologise this was not explained at time of booking. A refund of your payment has been requested and will be with you very soon. Stephanie Customer Coordinator

MARTHA WALKER

Feefo Verified

London

10 months ago

What MARTHA WALKER said about Headwater:

Very informative enquire

Very knowledgeable about the holiday being considered

Steph

Headwater

10 months ago

Thank you very much for your lovely review. Puglia has been so very popular this year I know you will have a great time when you go :-) Stephanie Customer Coordinator

DAVID KNASS

Feefo Verified

Mellor

10 months ago

What DAVID KNASS said about Headwater:

Fast and Friendly Service

Very helpful and efficient. All sorted out within 24 hours.

Steph

Headwater

10 months ago

Thank you very much for taking the time to post your review we really appreciate it. Madeira is a wonder place to visit and I'm sure Luke told you all about it when you spoke him :-) Have a great time Stephanie Customer Coordinator

HELEN DIGNUM

Feefo Verified

10 months ago

What HELEN DIGNUM said about Headwater:

Personal helpful service

Personal knowledgeable service. Liked talking to a real person

Steph

Headwater

10 months ago

Thank you very much for your review. Steph is indeed very real and has also visited Venabu, so a great agent to book with. I'm sure you will have a fabulous time when you go :-) Stephanie Customer Coordinator

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