How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,512 reviews

Mrs G Grassie

Feefo Verified

10 years ago

What Mrs G Grassie said about Headwater:

austria

Flying from Edinburgh was not easy and made for a long day, made longer by a flight delay and then arriving too late in Frankfurt for the connection. I think the transfer time in Frankfurt was too...

Lisa

Headwater

10 years ago

Dear Mrs Grassie, Thank you for taking the time to complete this Feefo questionnaire. It was great to see you had an enjoyable holiday overall. We were however disappointed to read of the issues you encountered with your delayed flight and missed connection. I have discussed your feedback with our Travel Manager; she has advised that additional transportation options will be available for summer 2016. Whilst we realise this will not influence your holiday, we do hope it goes some way to show we take our customers feedback seriously. We would like to thank you for your constructive feedback and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Mrs S Hill

Feefo Verified

10 years ago

What Mrs S Hill said about Headwater:

The Finca in Andalucia

A catalogue sent on request and booking easily arranged. An alternative flight from Manchester was booked and transfer arrangements to and from the airport ran smoothly.

Mr and Mrs McMillan

Feefo Verified

10 years ago

What Mr and Mrs McMillan said about Headwater:

Wonderful way to explore a remote part of Croatia on foot

This was our first experience of using Headwater and indeed one of the few times we have booked our holiday through an agency. All our communication with Headwater was very impressive, from our...

Trusted Customer

Feefo Verified

10 years ago

Walking near Valencia

Fine - fairly basic food and accomodation

Lisa

Headwater

10 years ago

Dear Valued Customer, Thank you for your feedback, we were sorry you did not find the food and accommodation to your expectations. Ordinarily this holiday receives excellent feedback and is one of the most popular in our portfolio. However, we do realise we cannot afford to let our high standards slip and can assure you that our local hoteliers will work hard to ensure they continue to deliver the high quality service and standards our customers have come to expect. We would like to thank you for travelling with Headwater and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Trusted Customer

Feefo Verified

10 years ago

cycling holiday

The Headwater staff could not be more helpful ------likewise at our destination and throughout the holiday.

Mr A Bauld

Feefo Verified

10 years ago

What Mr A Bauld said about Headwater:

A totally relaxing holiday in a beautiful setting

Excellent service from beginning to end! Happy to recommend.

Trusted Customer

Feefo Verified

10 years ago

Zuheros spain

Excellent in every way

Mrs C Darwin

Feefo Verified

10 years ago

What Mrs C Darwin said about Headwater:

a very good holiday once we got there!

I sent extensive feedback to the company after the holiday about the travel instructions but got no response; friends who went on the holiday the previous year had already made many of the...

Lisa

Headwater

10 years ago

Dear Mrs Darwin, Thank you for taking the time to complete our Feefo questionnaire, we were sorry to read you did not receive a response to your Headwater feedback. Please let me assure you, we did receive this and have since put actions into place to ensure the driving directions when exiting Madrid airport are clearer. We have also added more detail to the overall driving directions to the Hotel El Milano Real. We would like to thank you for choosing Headwater this year and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Trusted Customer

Feefo Verified

10 years ago

Immensely Enjoyable Week Cross-Country Skiing in the Leutasch Valley

Headwater were helpful when I contacted them to book and the procedure was straightforward.

Trusted Customer

Feefo Verified

10 years ago

Lake Garda cycling

We should also mention the excellent service provided by the bicycle company who transported our luggage a day earlier so that we could have an extra night in Lake Garda at the end of the holiday....

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo