How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,496 reviews

Trusted Customer

Feefo Verified

10 years ago

walking in slovenia

Very helpful and knowledgeable.

Trusted Customer

Feefo Verified

10 years ago

Excellent hotel, cross country ski-ing, walking and great rep

It was easy to understand the breakdown of the holiday with the expert online brochure and telephone support from the staff at Headwater. I would definitely recommend using them, having done so...

Trusted Customer

Feefo Verified

10 years ago

Cycling the Canal du Midi

The hotel at Carcassonne didn't seem to be aware of the Headwater arrangements (we were the first to do that particular tour) either for payment or for delivery of the bikes. Luggage labels were...

Trusted Customer

Feefo Verified

10 years ago

Hills, towers and wine in Tuscany

We are regular customers with Headwater and have recommended them to a number of our friends. We've always been more than satisfied with their service throughout. They go the extra mile.

Mr D Campion

Feefo Verified

10 years ago

What Mr D Campion said about Headwater:

Second class clients

We flew from Heathrow (Lufthansa to Stuttgart, Austrian Airways to Innsbruck). On arrival at Innsbruck it was not clear who was picking us up.Eventually found the right person who said he was waiting...

Lisa

Headwater

10 years ago

Dear Mr Campion, Thank you for taking the time to complete our Feefo questionnaire, we would like to assure you that all of the feedback we receive is valued and used to improve and develop our holidays for the future and is well received. We were sorry to read of the poor service you encountered on arrival at Innsbruck airport. We have highlighted your feedback to our local agent; they will ensure the arrival procedure runs smoother for future customers. We have also asked that transfer pick up times are not changed without prior consent with all of the customers involved, we are sorry this change added to your journey home. However, despite these issues it was lovely to see you had an enjoyable holiday overall. We would like to thank you for your continued loyalty and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Trusted Customer

Feefo Verified

10 years ago

Great get-away from November rain

Headwater is an excellent company that we have used previously.they provide a very good service . Pre-booking enquires were dealt with efficiently and courteuosly and all the documentation, arrived...

Trusted Customer

Feefo Verified

10 years ago

I don't want to write a review.

Trusted Customer

Feefo Verified

10 years ago

New experience

Another excellent holiday from Headwater. All the arrangements were fine, staff helpful. Have already booked our next holiday with them

Cathy Cullen

Feefo Verified

10 years ago

What Cathy Cullen said about Headwater:

Headwater

Exemplary

Trusted Customer

Feefo Verified

10 years ago

Excellent service Very helpful staff

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo