The flowers were ordered in good time and unfortunately - similar to last year - I was informed 30 mns. before closing time that the flowers could not be delivered on the day for which they were...
Read more
Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn that your order was delayed. It seems that we were unable to find a florist in the delivery area that had the correct stock. We contacted you at the soonest availability, and I can only apologise that this was later in the day than expected. Your order was then arranged for delivery with complimentary chocolates by means of apology for the delay. Please accept our apologies for any embarrassment caused.
Good in the past until this latest delivery issue.
Flowers Direct
Flowers Direct
14 years ago
Having looked at your order, it seems that we were unable to locate a florist able to deliver your order on the date requested. You should have received a call/email with regards to this, and so as this was not the case, I sincerely apologise. I can confirm that delivery was arranged for the soonest available date with complimentary chocolates by means of apology for the delay.
The flowers didn't arrive on the day specified. They were an Easter gift and missed the day. Flowers direct answered that it was on the web site that they couldn't guarantee delivery dates but I...
Read more
Flowers Direct
Flowers Direct
14 years ago
We are sorry that you were not aware of the delivery method of your chosen gift. Please be assured that it does state the details of Postal deliveries within our Terms and Conditions. For future reference, please be aware that Courier and Florist items can be delivered on specified dates, as opposed to Postal items having a 2 working day delivery.
It took several phone calls from myself to resolve an issue with them even after several emails and 2 calls to customer service.
Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of the issues with your order and lack of communication received. It seems that the florist left your order by the doorstep and it subsequently went missing. A full refund was processed and a complimentary bouquet was offered, and it is still available for when you would like it sent.
Product reviews
Date of purchase: 14/04/2011
0
Share
Trusted Customer
Feefo Verified
15 years ago
They had a problem with delivery and they fixed it to my satisfaction.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
