I think their service has declined recently. They were always the first online florist I go to but recently there have been many issues with my orders. I have been a customer for some time but am...
I use flower direct quite regularly and generally find the service to be good
Flowers Direct
Flowers Direct
15 years ago
I am sorry to learn of the poor quality of your gift. Please be assured that all items are dispatched in perfect condition. However, with the thousands of postal orders we dispatch daily, items can be manhandled or left exposed to adverse conditions, and so we sometimes encounter damaged deliveries with the Royal Mail. I can confirm that your order was replaced with our apologies, as soon as we were made aware of this issue. We are sorry for any disappointment caused.
The flowere were not delivered and I was not informed and had to find out 6 days later when I saw the person and they asked me why I had forgotten them! a refund a week or 2 later after spending 45...
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Flowers Direct
Flowers Direct
15 years ago
We are sorry to learn of the non arrival of your order. It seems that it was marked as delivered by Royal Mail Special Delivery, however no signature was obtained, and so we can only presume it was left outside and subsequently went missing. Please accept our sincere apologies for any upset caused on this occasion.
The bouquet that turned up was the wrong size. I believe this was the fault of the florist the order was placed to, and Customer Services did refund me the difference between the 2 sizes. ...
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Flowers Direct
Flowers Direct
15 years ago
Please accept our apologies for this error. It seems the florist in question made your bouquet up to standard sizing as opposed to medium as ordered. Please contact us at customerservice@flowersdirect.co.uk so that we can arrange a complimentary bouquet by further means of apology, and hopefully work towards restoring your faith in Flowers Direct.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
