Excellent customer service from Jenny QUILLAN Distant Journeys.
I was very impressed with Jennies level of knowledge and her ability to properly answer all my questions during the booking process.
Andrew S
Distant Journeys
5 months ago
Thank you very much for your feedback, we are absolutely delighted to hear that the service Jennifer provided was extremely helpful and friendly, this is exactly the kind of service we aim to provide for all our customers. We look forward to welcoming you on our New Zealand by Rail, Road and Sea tour and hopefully many more tours in the future with us.
Warmest regards,
Andy - Distant Journeys
Enquiry and booking process was excellent. Both the staff we spoke to were very helpful and answered all our questions. Reason for 4 rather than 5 stars is that on both occasions the promised emails...
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Andrew S
Distant Journeys
5 months ago
Thank you very much for your feedback. We’re very pleased to hear that you found our staff helpful and able to answer your questions. Providing clear and friendly support is something we always strive for, so your comments mean a lot to us. However, we’re sorry to hear that the promised emails did not arrive as expected on both occasions and that you had to call again to obtain them. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We will review this with our team to ensure our communication and follow-up processes are more reliable in the future.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 28/02/2026
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Nicholas Prescott
Feefo Verified
5 months ago
What Nicholas Prescott said about Distant Journeys:
friendly , understanding and helpul
Andrew S
Distant Journeys
5 months ago
Thank you very much for taking the time to leave a lovely review! We are so pleased to hear our staff were friendly and helpful when booking your holiday, this is exactly the kind of customer service we pride ourselves on. We thank you for choosing us and look forward to hearing all about your tour to India on your return.
Warmest regards,
Andy - Distant Journeys
Thank you so much for taking the time to leave us a nice review, we're delighted to hear that you found our team helpful and accommodating throughout your booking process. Wishing you an incredible journey on your Very Best of South America tour and Quito to the Galápagos - a tour full of unforgettable experiences!
Warmest regards,
Andy - Distant Journeys
A great customer experience. I have used Distant Journeys before and will use them in the future.
Andrew S
Distant Journeys
5 months ago
Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that your booking experience went smoothly and that you found our staff helpful — delivering this level of service is something we truly pride ourselves on. Thank you for choosing us again, and we look forward to hearing all about your Very Best of Sri Lanka tour on you return home!
Warmest regards,
Andy - Distant Journeys
Date of purchase: 02/03/2026
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Trusted Customer
Feefo Verified
5 months ago
I was dealt with promptly and the whole process of booking was carried out efficiently and in a friendly manner. Thank you.
Andrew S
Distant Journeys
5 months ago
Thank you very much for taking the time to leave a lovely review! We are so pleased to hear our staff were friendly and efficient when booking your holiday, this is exactly the kind of customer service we pride ourselves on. We thank you for choosing us and look forward to hearing all about your tour to South Africa on your return.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 27/02/2026
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Ann Gomm
Feefo Verified
Surrey
5 months ago
What Ann Gomm said about Distant Journeys:
Friendly and helpful staff at booking
Andrew S
Distant Journeys
5 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on. Wishing you an incredible journey on our Essential China tour next year.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 28/02/2026
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Trusted Customer
Feefo Verified
5 months ago
Excellent professional and friendly
Andrew S
Distant Journeys
5 months ago
Thank you for your lovely review! It’s nice to hear that your booking experience with us was a positive one — we hope you have an amazing time on your trip to Uzbekistan next year.
Warmest regards,
Andy - Distant Journeys
Customer service is second to none and nothing appears to be too much trouble. Holidays appear to be good value too.
Andrew S
Distant Journeys
5 months ago
Thank you for your kind review! We’re really looking forward to welcoming you on our tour to India later this year.
Warmest regards,
Andy - Distant Journeys
Arranged phone call to discuss holiday, all questions were answered and more, revisited a few days later with a few follow up questions, again all follow up questions were answered.
Booked the...
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Andrew S
Distant Journeys
5 months ago
Thank you very much for your lovely review! We are absolutely delighted to hear that Jennifer was very helpful and able to answer all your questions when booking your holiday. We always strive to provide the best possible customer service, knowledge and expertise. We look forward to welcoming you on our Grand Tour of India and on many more tours in the future with us.
Warmest regards,
Andy - Distant Journeys
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.