The 5 stars are for my second telephone experience.
Initially I spoke to a woman. I had some questions about the holiday. I was planning on booking at the same time. However, I felt she had the...
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Andrew S
Distant Journeys
5 months ago
Thank you for your kind review. Firstly, I’m sorry to hear that the initial member of staff you spoke to didn’t seem very interested in helping. However, I’m absolutely delighted to hear that Jennifer was so helpful and managed to answer all your questions. If you have any further questions, do not hesitate to contact us.
Warmest regards,
Andy - Distant Journeys
This is my second time using Distant Journeys and the main reason is the great choice of destinations and tour packages they offer - takes the hassle out of travelling. It’s great they have a UK...
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Andrew S
Distant Journeys
5 months ago
Thank you for taking the time to share your comments with us. We’re delighted to hear that you enjoy our choice of destinations and tour packages, and that our staff are helpful and friendly. We also appreciate your feedback regarding pricing. We understand how our “from” starting prices can sometimes be misleading. However, as you can appreciate prices can and do fluctuate from day to day, mainly airline costs, which can unfortunately affect the final cost. Your insight is invaluable in helping us improve this aspect of our service. We hope that despite this, your journeys with us have been memorable, and we look forward to welcoming you on our Golden Triangle and Goa tour and hearing all about it on your return home.
Warmest regards,
Andy - Distant Journeys
Trusted Customer
5 months ago
Thanks for your reply Andrew. However it’s not the “from” relating to air fare as the tour I have booked is land only. It’s the single supplement which was c50% higher than the advertised “from” price. When asked the question which tour dates would the price advertised be available there wasn’t a response. Not sure how this meets advertising standards if the “from” price for a single supplement is never actually an available price.
Andrew S
Distant Journeys
5 months ago
Thank you again for your kind response. We fully understand your frustration at the pricing structure and how this is reflected in our brochure and online platforms. Please be assured that I have forwarded your comments onto the relevant team(s) for review. Once again, thank you for your feedback, it is greatly appreciated, as this helps us to continue to maintain and improve our services.
Warmest regards,
Andy - Distant Journeys
They rebooked my holiday with minimal fuss. My original holiday got cancelled due to the issues at Dubai. They are a very professional company and I will use them again.
Andrew S
Distant Journeys
5 months ago
Thank you for your lovely review. We are absolutely delighted that we were able to get you re-booked to India with us later this year. We look forward to welcoming you on tour and hearing all about your experience when you return home.
Warmest regards,
Andy - Distant Journeys
I could not reccomend Distant Journeys Highly enough. In every aspect of holidays and travel, they are Very proffesional, extremely knowledgeable, so helpful and without any doubt, the best holiday...
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Andrew S
Distant Journeys
5 months ago
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear how much you and your wife enjoyed your trip to Vietnam and Cambodia with us. It means a great deal to know that the experience stands out as the best holiday you’ve ever been on. We’re also thrilled that you’re planning to travel with us again to India in 2027, and it’s exciting to hear that a safari adventure in 2028 may also be on the horizon.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 05/03/2026
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Trusted Customer
Feefo Verified
5 months ago
Excellent Experience with this Company.
Andrew S
Distant Journeys
5 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on. Wishing you an incredible journey on your Splendours of Kerala tour.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 05/03/2026
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Trusted Customer
Feefo Verified
5 months ago
Excellent service and communication during a very difficult time. Change of holiday plans due to ME conflict dealt with quickly and efficiently.
Andrew S
Distant Journeys
5 months ago
Thank you for your lovely feedback. We are absolutely delighted that we managed to get you booked onto our Journey Through the Himalayas tour for later this year. We cant wait to welcome you on tour and hear all about it on your return home.
Warmest regards,
Andy - Distant Journeys
Very responsive, very knowledgeable with no high pressure sales pitch.
Andrew S
Distant Journeys
5 months ago
Thank you for your kind feedback. We truly appreciate you taking the time to share your experience. It's wonderful to hear that you found our team responsive, knowledgeable, and helpful without any pressure. This is exactly the kind of service we aim to provide for our customers.
Warmest regards,
Andy - Distant Journeys
KP
Keith Pettitt
5 months ago
My pleasure! We came back and immediately booked a trip to Southern India foe next year!
Date of purchase: 24/02/2026
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JR
James Richardson
Feefo Verified
5 months ago
What James Richardson said about Distant Journeys:
Excellent feedback and response when dealing with my cancelled trip to Australia via Dubai. Thank you.
Andrew S
Distant Journeys
5 months ago
Thank you for your lovely review. We are absolutely delighted that we were able to get you re-booked to Australia with us later this year. We look forward to welcoming you on tour and hearing all about your experience when you return home.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 05/03/2026
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Trusted Customer
Feefo Verified
5 months ago
Great customer service and informative
Andrew S
Distant Journeys
5 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on. Wishing you an incredible journey on your Spirit of India by Rail tour.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 05/03/2026
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LT
Lorraine Thornley
Feefo Verified
Manchester
5 months ago
What Lorraine Thornley said about Distant Journeys:
Very knowledgeable advised me on alternate flights from Manchester, although the brochure advertised ,,£200 off. She did say that the lowest price in the brochure actually included the money off...
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Andrew S
Distant Journeys
5 months ago
Thank you for your kind feedback. Its wonderful to hear that Lauren was helpful and knowledgeable when booking your holiday. We understand your frustration about the pricing, please be assured that we will take comments onboard and feed them back to the relevant team for review.
Warmest regards,
Andy - Distant Journeys
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
