Exceptional service concerning the cancellation of my existing booking (due to conflict in the middle east) and the re-arranging of an alternative holiday. New paperwork arrived immediately and all...
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Andrew S
Distant Journeys
5 months ago
Thank you for your kind feedback. We are absolutely delighted that we were able to get you re-booked on a holiday to Japan with us early next year due to the issues in the Middle East. We look forward to welcoming you on tour and hearing all about your experience when you return home.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 11/03/2026
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Joan Robinson
Feefo Verified
Ulverston
5 months ago
What Joan Robinson said about Distant Journeys:
Excellent service especially as our holiday was cancelled because of Iraq they really kept us informed and we have rebooked with them
Andrew S
Distant Journeys
5 months ago
Thank you for your lovely review. We are absolutely delighted that we were able to get you re-booked to New Zealand with us early next year as a result of the issues in the Middle East. We look forward to welcoming you on tour and hearing all about your experience when you return home.
Warmest regards,
Andy - Distant Journeys
Our experience with the Uk booking office for Distant Journeys was very good.
All our questions were answered fully, and we were given ample time to write down the most important details. We were...
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Andrew S
Distant Journeys
5 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on. Wishing you an incredible journey on your New Zealand by Rail, Road & Sea tour.
Warmest regards,
Andy - Distant Journeys
Given world events I couldn't fault their communication. They prioritised the people that needed immediate help and gave me a £100 good will gesture to change my booking with them.
Andrew S
Distant Journeys
5 months ago
Thank you very much for your kind feedback. Its pleasing to read that you found our team helpful and appreciated the communication given the situation in the Middle East. If you have any further questions, please do not hesitate to contact us.
Warmest regards,
Andy - Distant Journeys
Thank you very much for your feedback, we are absolutely delighted to hear that the service Shona and Lauren provided was extremely helpful and friendly, this is exactly the kind of service we aim to provide for all our customers. We look forward to welcoming you on our Highlights of Australia & New Zealand tour and hopefully many more tours in the future with us.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 27/02/2026
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Caroline Cutmore
Feefo Verified
5 months ago
What Caroline Cutmore said about Distant Journeys:
Quite efficient though did not seem totally clear on what add ons were available for my holiday - initially told available and then advised that no longer possible.
Andrew S
Distant Journeys
5 months ago
Thank you for taking the time to leave us a review. I am pleased to hear that you found the service efficient overall. However, I am sorry to learn that there was some confusion regarding the availability of holiday add-ons. I understand how frustrating it can be to initially be advised that certain options were available, only to later be informed that they were no longer possible. Thank you again for bringing this to our attention and your comments have been noted and will be shared with the team to help ensure that information about optional extras is confirmed and communicated more consistently in future. Please do not hesitate to get in touch if there is anything further, we can assist you with.
Warmest regards,
Andy - Distant Journeys
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on. Wishing you an incredible journey on your Wonders of India and Nepal tour.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 06/03/2026
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Linda Sheffield
Feefo Verified
5 months ago
What Linda Sheffield said about Distant Journeys:
Booked yesterday with Jennifer Quillan. She was great answering all my questions and concerns. 2nd trip with Distant Journeys.
Andrew S
Distant Journeys
5 months ago
Thank you very much for your lovely review. We are absolutely delighted to hear that the service Jennifer provided was extremely helpful and friendly, this is exactly the kind of service we aim to provide for all our customers. We look forward to welcoming you on our Christmas & New Year in Australia tour and hopefully many more tours in the future with us.
Warmest regards,
Andy - Distant Journeys
They kept me well informed and reassured during the Middle East problems, and no quibble alternatives ir refund
Andrew S
Distant Journeys
5 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff kept you well informed and reassured during the problems currently playing out in the Middle East, this is exactly the kind of customer service we pride ourselves on. If you have further questions please do not hesitate to get in touch with us.
Warmest regards,
Andy - Distant Journeys
Excellent customer service when our trip to India was cancelled due to airspace closures in the Middle East .
The decision was taken quickly and we were offered a full refund .
We rebooked the tour...
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Andrew S
Distant Journeys
5 months ago
Thank you for your lovely review. We are absolutely delighted that we were able to get you re-booked to India with us later this year. We look forward to welcoming you on tour and hearing all about your experience when you return home. Thank you also for your recommendation, it means a great deal to us.
Warmest regards,
Andy - Distant Journeys
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
