Thanks for the review! We're always looking into how we can make the order processing faster and easier for our customers. It's great to hear it's doing the job!
Trusted Customer
7 years ago
I bought the oven online , i received a phone call saying they needed my card details to verify my address ( even though the payment had been made and all details supplied) Two payments then went out at 1p each, not so much the amount but the cheek of it !
The after sales service here is appalling, my oven stopped working after 2 months ,
When i rang i was told that without my full card details they would do nothing about it, i told them i was not authorising any further payments at least 3 times ( they already had me on that one), Shirley told me to put the phone down and to ring back when i had thought about it as they were going to do nothing without the card details, I reluctantly agreed to give details and guess what ........ my card was debited for £200, Shirley said it was my fault as I had made a fuss about tgiving card details.
Now awaiting a refund, if I'm lucky I suspect
As for the oven well think we might as well forget about them doing anything
I will never buy from them again,I'm sure they are breaking rules with the compliance of processing card payments here !!
BEWARE
Steve
Caterkwik
7 years ago
We are investigating the situation described in your comments but apologise right away for the problems experienced. I will be contacting you directly to resolve. Kind regards, Steve Doyle
Product reviews
Jordan
Caterkwik
7 years ago
The BCO1 is a new little piece of kit, great to hear how user-friendly it is. As for the trays, I think it's so the manufacturer can say "fits X amount of trays in easily!" even if it's just a thin product your cooking. Four trays of bacon does sound good to me though!
Date of purchase: 04/03/2019
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TC
Trusted Customer
7 years ago
What Trusted Customer said about Caterkwik:
Purchased because a next day delivery was offered. We were in deseperate and needed this machine following three compressor failures on our own bottle coolers. After 7 days I contact the company to...
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Steve
Caterkwik
7 years ago
We're sorry for the delay in delivering your cooler. We do offer next day via courier but we try to use our people in our own vehicles for the lavish care and attention we can provide wherever possible. But communication is key and by liaising with our customers we nearly always get the delivery details just right. Clearly on this occasion we did not meet our standards and we apologise sincerely. We have investigated and identified where things went awry. We're sorry that a member of our team (who has now left the company) did not provide the levels of communication that we insist on and appreciate the issues this has caused. We thank you for your feedback and whilst we understand that we've lost a valued customer we appreciate the opportunity to review what went wrong to further improve our systems and procedures.
As always, service was excellent. This has been my go-to company for bar/kitchen equipment since my first purchase some years ago. Never had any problems, and goods have been top quality
Amanda
Caterkwik
7 years ago
Thank you for being such a loyal customer of ours over the years! We are so glad you are happy with the service we provide - I will pass the 5 stars over to James who helped process your order :)
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.