Not great service, wanted to change the delivery address, but told this was not possible for security reasons. Unable to provide a delivery time
Two faults with the goods, one resolved one still...
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Steve
Caterkwik
7 years ago
Regrettably, we do have certain security measures regarding change of address deliveries and we are sorry if this caused inconvenience for you. The order was fabricated directly from Parry and we can only get a time on the day of despatch due to the suppliers couriers route plan not being set until despatch on the day of delivery. We apologise for the missing foot, we replaced it as quickly as possible and we'll be replacing the over tightened damaged nut too. We appreciate your order didn't run smoothly and we apologise for that but we did try our best to rectify the issues as they arose. Many thanks for your feedback.
Product reviews
Steve
Caterkwik
7 years ago
We apologise for the missing foot and have fed this back to Parry. Genuinely an isolated incident but agreed an unnecessary inconvenience. We're chasing the resolution for the damaged over tightened nut.
Great purchase, quick, fast and helpful team. Delivery of item a breeze with there own guy. ( instead of put out to a courier service).
well Done Caterkwik I came right back and place a second order.
Amanda
Caterkwik
7 years ago
Oh that's Great News! Another Happy customer- Thank you so much for taking the time to leave us a great review!
Product reviews
Date of purchase: 04/07/2019
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TC
Trusted Customer
7 years ago
What Trusted Customer said about Caterkwik:
Straight forward ordering and delivery, good products with matching warranty.
Amanda
Caterkwik
7 years ago
Great stuff!!! Thank you for leaving us a great 5 Star review :)
Chris was so helpful in my selection of a beer fridge. He is true to his word and delivered when promised. If you require any advise or details in products ask for Chris. Thank you
Amanda
Caterkwik
7 years ago
What a great review for our Chris to receive- We will be sure to pass this on to him! Thank you for leaving a great review, and so glad you are happy with your bottle Cooler from Cater-kwik :)
They cancelled the delivery date and did not care I had a function booked so delivery date was important had to hire a barbecue that cost 150 do they care no
Steve
Caterkwik
7 years ago
Sincerely we do care that the goods delivery was delayed by a day due to a last minute loading issue. We did our very best to rectify as soon as possible and we will learn from it as we continually strive to improve. We apologise for the inconvenience.
Product reviews
Steve
Caterkwik
7 years ago
Very hard to find a customer disappointed with a Cinders product.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.