Very pleased with the service I received. Customer service person was very friendly and helpful
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Trusted Customer
Feefo Verified
5 days ago
Excellent
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Trusted Customer
Feefo Verified
5 days ago
Not very good
I usually experience super helpful staff who explain everything fully. The guy I spoke to was dismissive, supercilious and quoted that I had an ISA when I didn’t. I was very surprised to encounter...
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Julian
West Brom Building Society
4 hours ago
Thanks for your feedback. I’m going to give you a call to talk about this further. - Julian.
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Trusted Customer
Feefo Verified
5 days ago
Very pleasant and most efficient service from the lady who dealt with my enquiry.
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Trusted Customer
Feefo Verified
5 days ago
Excellent service
Very efficient and polite no problem to hard to handle
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Trusted Customer
Feefo Verified
5 days ago
Very helpful
Lovely & very helpful
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Trusted Customer
Feefo Verified
5 days ago
A1
Service
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JH
John Hutchinson
Feefo Verified
6 days ago
What John Hutchinson said about West Brom Building Society:
Difficulty achieving on
I was unable to get my saving accounts to view on line after numerous attempts so I phoned the help line and was put in touch with the appropriate department, who although it was a computer I was...
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MB
Mandy Booth
Feefo Verified
GBR
6 days ago
What Mandy Booth said about West Brom Building Society:
Excellent. Very helpful and made us feel safe.
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AN
Asima Nasreen
Feefo Verified
GBR
6 days ago
What Asima Nasreen said about West Brom Building Society:
I spoke to karen whose communication skills were excellent, she put me at ease and answered all the questions with full attention. She went through with me all the information that I needed regarding...
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Gemma L
West Brom Building Society
2 days ago
Hi Asima. I'm pleased to hear Karen made you feel at ease and provided such great service. Thanks for taking the time to share your feedback, I'll be sure to pass on your kind words to her - Gemma L.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.