What Martin said about West Brom Building Society:
Very helpful & friendly saff
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Trusted Customer
Feefo Verified
2 months ago
Excellent.
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Trusted Customer
Feefo Verified
2 months ago
Always friendly staff,
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ST
Sean Taylor
Feefo Verified
GBR
2 months ago
What Sean Taylor said about West Brom Building Society:
Personal service from West Brom.
Nice to be able to speak to a human being without having to go via AIBOT.
Claire was very helpful and called me back as promised Monday after speaking with her on Saturday.
Gemma L
West Brom Building Society
1 month ago
Hi Sean. Thanks for your lovely review. It's great to know you appreciated the personal service and being able to speak to a real person. I'm pleased to hear Claire was able to help and followed up as promised. I'll pass on your kind words to her. - Gemma L.
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Trusted Customer
Feefo Verified
2 months ago
The staff in Northfield Branch are always helpful,cheerful and polite.
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CC
Carl Chester
Feefo Verified
GBR
2 months ago
What Carl Chester said about West Brom Building Society:
Lovely staff at my branch
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Trusted Customer
Feefo Verified
2 months ago
Friendly professional helpful
Very good friendly helpful team that recommended a new bond option that had just been released
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Trusted Customer
Feefo Verified
2 months ago
Excellent service
Professional and caring
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Trusted Customer
Feefo Verified
2 months ago
Easy process to open account.
Speedy friendly personal response from support staff on account issues.
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PA
Paul Aungiers
Feefo Verified
2 months ago
What Paul Aungiers said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.