Well above & beyond expectation.
My request was dealt with expertly & quickly By friendly staff member.
Ellena
West Brom Building Society
1 month ago
Thanks for taking the time to leave such a lovely review. It’s great to hear your query was dealt with so quickly and the way it was handled has exceeded your expectations. I’ll be sure to pass your kind words on. – Ellena.
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Trusted Customer
Feefo Verified
1 month ago
good
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Trusted Customer
Feefo Verified
1 month ago
5* Staff
I'm never disappointed with the service I receive at West Brom Building Society. Always greeted by a friendly face and helpful advice
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Trusted Customer
Feefo Verified
1 month ago
Knowledgeable staff
Informative, helpful, efficient and friendly cashiers.
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Trusted Customer
Feefo Verified
1 month ago
Well informed
1st class as always
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Trusted Customer
Feefo Verified
1 month ago
Good result.
The requested statement arrived via email within hours. Very impressed with the response.
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Trusted Customer
Feefo Verified
1 month ago
My appointment was on time, the manager was very helpful and efficient, she listened to my questions and explained what I wanted to know. She was personable an friendly, but also very professional on...
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Gemma L
West Brom Building Society
1 month ago
I'm delighted to hear your appointment started on time and my colleague was able to answer your questions. It's wonderful to know you found her friendly, approachable and professional throughout your visit. I'll be sure to pass on your kind words. Thanks - Gemma L.
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EM
Ernest Mumford
Feefo Verified
1 month ago
What Ernest Mumford said about West Brom Building Society:
Polite and professional service ,friendly staff and comfortable environment
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PS
Paul Salmon
Feefo Verified
1 month ago
What Paul Salmon said about West Brom Building Society:
Happy customer
It was very friendly but professional. The staff at Shrewsbury go above and beyond to help you.
It would be a huge lose to Shrewsbury and the surrounding areas if our local branch ever closed.
Gemma G
West Brom Building Society
1 month ago
Hi Paul, We're glad to hear our Shrewsbury branch is friendly, professional, and goes above and beyond to help. We'll make sure your kind comments are shared with the team. Thanks Gemma G.
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KP
Kathryn Podmore
Feefo Verified
1 month ago
What Kathryn Podmore said about West Brom Building Society:
Efficient - however clients should be alerted to withdrawal of accounts as this can affect number of deposits that can be made within the allocated timescale
Ellena
West Brom Building Society
1 month ago
Hi Kathryn. Thanks so much for taking the time to leave feedback. I will pass your comments about product withdrawal on to the relevant team. – Ellena.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.