Excellent Service, shame about the short opening hours.
Staff as always were very welcoming and helpful.
I would however like the opening hours to be longer. Difficult sometimes to get there by the time they close. Other building societies in the town...
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Trusted Customer
Feefo Verified
1 month ago
helpful and friendly staff
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Trusted Customer
Feefo Verified
1 month ago
Expertly handled
Excellent helpful patient caring professional knowledgeable service thank you
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Trusted Customer
Feefo Verified
1 month ago
Very helpful dealing with my issue
I had an issue depositing funds into.my account, the lady I spoke to talked me through the process and spoke to the accounts team to resolve my problem. The service was very efficient my problem was...
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Gemma L
West Brom Building Society
1 month ago
Thanks for your feedback. It's great to know my colleague was able to resolve your query quickly and put your mind at ease. I'll be sure to pass on your comments. - Gemma L.
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LH
Lindsey Hines
Feefo Verified
1 month ago
What Lindsey Hines said about West Brom Building Society:
Very helpful, good deals
Very helpful snd pretty decent products, thank you!
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MB
Merlin Benain
Feefo Verified
GBR
1 month ago
What Merlin Benain said about West Brom Building Society:
New accounts
I was opening an account for my new granddaughter , I was given a lot of positive information .,I was also given the next steps of what to do when my oldest grandchildren reach the age of 16 years...
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Ellena
West Brom Building Society
1 month ago
Hi Merlin, we’re delighted to hear that my colleagues were able to provide you with helpful information when opening an account for your new granddaughter. It’s especially pleasing to know how comfortable and welcomed you were during your visit and a cup of tea helped make your experience an enjoyable one. I’ll be sure to pass your kind words on. Thanks – Ellena.
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AE
Anthony Evans
Feefo Verified
GBR
1 month ago
What Anthony Evans said about West Brom Building Society:
West Brom Redditch
Always get 100% from the counter staff, informal but professional at the same time, I like this. I enjoy visiting this branch to be fair.
Opening times for Redditch a bit odd though? I am going on...
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Gemma G
West Brom Building Society
1 month ago
Hi Anthony. We're pleased to hear you enjoy visiting our Redditch branch and appreciate the friendly, professional service from our team. I’ll share your comments about our opening hours and the services we offer with the relevant team. Thanks - Gemma G.
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Trusted Customer
Feefo Verified
1 month ago
Very good
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JS
Joan Steele
Feefo Verified
NCL
1 month ago
What Joan Steele said about West Brom Building Society:
Always helpful
Excellent
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TP
Timothy Price
Feefo Verified
GBR
1 month ago
What Timothy Price said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.