How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

West Brom Building Society Reviews

https://www.westbrom.co.uk/

EXCEPTIONAL

Service

4.7

/5

5

4

3

2

1

4,375

625

98

53

100

5,251

ratings over the past year

12,069 out of 12,067 reviews

IR

Ian Richard

Feefo Verified

GBR

1 month ago

What Ian Richard said about West Brom Building Society:

All went smoothly no issues.

0

Trusted Customer

Feefo Verified

1 month ago

Customer friendly very helpful staff and easy to deal with

0

Trusted Customer

Feefo Verified

1 month ago

Good service

0

YR

Yvonne Round

Feefo Verified

GBR

1 month ago

What Yvonne Round said about West Brom Building Society:

Great customer service

Always like to be served at a counter by a pleasant member of staff as opposed to using banking machines - personal service is always best

0

Trusted Customer

Feefo Verified

1 month ago

Prompt and efficient service

We have been with West Bromwich Building Society for over 40 years, always had excellent service, staff are very friendly and helpful.

Ellena

West Brom Building Society

1 month ago

It’s wonderful to hear you always receive excellent service from our friendly and helpful staff. Your loyalty over the years means such a lot to us. Thanks – Ellena.

0

CW

Christopher Warne

Feefo Verified

GBR

1 month ago

What Christopher Warne said about West Brom Building Society:

Excellent service

I phoned about a problem with a savings account that I had recently taken out, spoke to RAF who was most helpful and patient with me. He sorted the problem and I was pleased and relieved withe...

Gemma L

West Brom Building Society

1 month ago

Hi Christopher. Thanks for your lovely feedback. We're delighted to hear that Raf was able to resolve the issue with your savings account and provide such helpful and patient service. We'll be sure to pass on your kind comments. - Gemma L

0

AD

Ann Daniels

Feefo Verified

1 month ago

What Ann Daniels said about West Brom Building Society:

Very good

0

Trusted Customer

Feefo Verified

1 month ago

Polite staff Excellent and helpful. Nice to be able to talk to someone real.

0

LS

Lee Scott

Feefo Verified

GBR

1 month ago

What Lee Scott said about West Brom Building Society:

Thank you

When we talked them they were professional and caring.

0

Trusted Customer

Feefo Verified

1 month ago

Quick and easy

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo