Professional and prompt service. Can get busy but the service remains good
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JB
June Bird
Feefo Verified
1 month ago
What June Bird said about West Brom Building Society:
Very professional did all I asked to be done was a very satisfied customer.o
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Trusted Customer
Feefo Verified
1 month ago
Excellent very professional
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JB
Jill Bailey
Feefo Verified
GBR
1 month ago
What Jill Bailey said about West Brom Building Society:
Always a Good service
Friendly polite and efficient
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DC
Dreania Crane
Feefo Verified
GBR
1 month ago
What Dreania Crane said about West Brom Building Society:
Good service
Very easy to use the counter service. Friendly staff members.
Ensured my details were up to date.
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Trusted Customer
Feefo Verified
1 month ago
Monthly income
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Trusted Customer
Feefo Verified
1 month ago
Their service is excellent, their staff communicated with me effectively during my mortgage application and they were very professional.
Ellena
West Brom Building Society
1 month ago
It’s great to hear that your recent mortgage application was dealt with so efficiently and professionally. We appreciate your feedback. Thanks – Ellena.
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CM
Christine Millward
Feefo Verified
1 month ago
What Christine Millward said about West Brom Building Society:
Impressed with the service
Good service as always
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Trusted Customer
Feefo Verified
1 month ago
Sorted, no fuss!
I phoned to check on a security worry on my account and was met with reassurance and was given an explanation as to why the change had occurred!
Thank you!
Gemma L
West Brom Building Society
1 month ago
We're really pleased we could put your mind at ease and explain everything clearly. Thanks for taking the time to share your feedback. - Gemma L
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Trusted Customer
Feefo Verified
1 month ago
Great local building society
Always so helpful and friendly I have been with them for 60 years would not go anywhere else
Gemma G
West Brom Building Society
1 month ago
It’s really lovely to hear you’ve been a member of our society for 60 years and during that time you’ve always had a great experience. Thanks for taking the time to leave us your comments. – Gemma G.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.