Very patient and understanding to my zero knowledge of financial terminology.
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PF
Peter Free
Feefo Verified
GBR
5 months ago
What Peter Free said about West Brom Building Society:
Winter wonderland!!! Maybe!
Good information on line. Plus very help with patient lady via telephone. Useful innovative regular saving product. Prix r draw without risk really appealed to me. Have already mentioned account to...
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Gemma L
West Brom Building Society
5 months ago
Hi Peter. It's great to hear you're happy with your account and the features it offers, including the prize draw. We really appreciate you recommending us to your family and friends. Thanks - Gemma L.
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Trusted Customer
Feefo Verified
5 months ago
Very friendly professional service.
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Trusted Customer
Feefo Verified
5 months ago
Understanding customer needs
I spoke to adviser Claire who understood my query. I explained that I preferred not to go online to sort out my query. She immediately and kindly suggested that she send the appropriate form in...
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Jo
West Brom Building Society
5 months ago
I’m glad Claire understood your query and was able to offer a solution that worked best for you. I’ll pass on your kind words. Thanks - Jo
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VV
Valentine Valentine
Feefo Verified
5 months ago
What Valentine Valentine said about West Brom Building Society:
Straightforward process
The entire process was very straightforward and easy and the communication was very efficient and all the advisors were very understanding and informative of my application and was able to support me...
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AL
Alison Langford
Feefo Verified
5 months ago
What Alison Langford said about West Brom Building Society:
Lovely staff got us the right account we needed
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BT
Barbara Thomas
Feefo Verified
GBR
5 months ago
What Barbara Thomas said about West Brom Building Society:
Excellent — efficient and helpful
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AW
Alan Wilkins
Feefo Verified
5 months ago
What Alan Wilkins said about West Brom Building Society:
Knowle delight
It's a delight to visit the Knowle branch of the Society.Staff are friendly ,helpful and efficient.They provide a first class service to customers.
The Society's procedures seem very straightforward...
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Laj
West Brom Building Society
5 months ago
Hi Alan, thanks for your kind feedback. We’re delighted to hear that you had such a positive experience and we appreciate you taking the time to share this with us. - Laj
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KG
Keith Grove
Feefo Verified
GBR
5 months ago
What Keith Grove said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.