Very helpful and answered my questions very quickly and knowledgeable
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GF
Guy Fisher
Feefo Verified
5 months ago
What Guy Fisher said about West Brom Building Society:
Phone always answered quickly, no legnthy wait.
Query dealt with without problem.
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Trusted Customer
Feefo Verified
5 months ago
Always understand customer needs. Keep us up to date with info.
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Trusted Customer
Feefo Verified
5 months ago
Worth a visit
Excellent personal experience and guide through products available
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PB
Paul Bradbury
Feefo Verified
5 months ago
What Paul Bradbury said about West Brom Building Society:
well mannered & helpful
and pleasant
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IZ
Iwona Zakaria
Feefo Verified
5 months ago
What Iwona Zakaria said about West Brom Building Society:
Fantastic customer service
Fantastic service
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Trusted Customer
Feefo Verified
5 months ago
Ok
Was ok
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Trusted Customer
Feefo Verified
5 months ago
Fantastic customer service! As always!
It’s so efficient, calls answered within one ring, pleasant advisor, really thorough…his name was Janaid. It’s always the same service. Excellent! ,
Gemma G
West Brom Building Society
5 months ago
Thanks for taking the time to leave your feedback about the fantastic customer service you always receive. I’ll let Janaid know about your comments. – Gemma G.
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SW
Sonia Wittin
Feefo Verified
5 months ago
What Sonia Wittin said about West Brom Building Society:
Stourbridge
Staff very friendly. Beverley was knowledgeable about what products are available and which would suit my needs.
Gemma G
West Brom Building Society
5 months ago
Hi Sonia. It’s fantastic to hear Beverley was able to confidently let you know about our suitable products. I’ll let my colleagues know at our Stourbridge branch about your wonderful feedback. Thanks – Gemma G.
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LH
Lynda Hinton
Feefo Verified
5 months ago
What Lynda Hinton said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.