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West Brom Building Society Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 12,116 reviews

Trusted Customer

Feefo Verified

3 months ago

Polite and cheerful service

Excellent

James Cross

Feefo Verified

GBR

3 months ago

What James Cross said about West Brom Building Society:

Well done Sophie

Received excellent call support from Sophie. She understood exactly what i wanted and immediately started explaining and actioning the things that needed to be done to start the delivery process.

West Brom Building Society

3 months ago

Hi James, it’s great to know Sophie provided such excellent support and she actioned your request straightaway. Thanks - Jo

Trusted Customer

Feefo Verified

3 months ago

First class service

The cashier had an excellent knowledge of all the society’s products and quickly advised us of our options. Very friendly too

Trusted Customer

Feefo Verified

3 months ago

Not valued

The person who served me did not seem interested in my issues. The products she was able to offer me were poor, nothing as good as offers from my other builds society. I decided to close both...

West Brom Building Society

3 months ago

Thanks for your feedback and I’m sorry to hear about your recent experience. Our interest rates are reviewed regularly by our Product Team and I’ll pass your comments about this on to them. As we’re a Building Society, we’re unable to do bank transfers on a Saturday and I apologise if this caused you any inconvenience. If you’d like to talk abut your experience further, please give our Customer Care team a call on 0345 241 0607 or drop them an email to customercare@westbrom.co.uk. - Jo.

Trusted Customer

3 months ago

I would not have been concerned about the fact bank transfer could not be done, or even possibly about the fact there was no suitable account for me, if it had not been for the fact that the person who served me appeared so disinterested in the whole thing. However, I thank you for taking the time to reply.

Trusted Customer

Feefo Verified

3 months ago

Extremely helpful

Very helpful, answered my questions and clearly explained how I needed to proceed

Trusted Customer

Feefo Verified

3 months ago

Quick and straightforward answers without too much security questions

Trusted Customer

Feefo Verified

3 months ago

The young lady was friendly polite and efficient.

Trusted Customer

Feefo Verified

3 months ago

1st class service

Went that extra mile to give me the information i required in a patient and polite manner. especially compared with other financial institutions

Trusted Customer

Feefo Verified

3 months ago

Cash withdrawal

I was served by Eddie a lovely lady with a beautiful smile and a friendly demeanour. She dealt with my request for a withdrawal efficiently. Enjoyed a little chat with her and 2 other staff which i...

Laj

West Brom Building Society

3 months ago

I really appreciate your lovely feedback. I’m delighted to hear Eddie was friendly and was able to deal with your request efficiently while taking the time to have a little chat. I’ll be sure to pass on your kind words. Thanks-Laj

Kenneth Saunders

Feefo Verified

3 months ago