What Valerie Judd said about West Brom Building Society:
Always perfect so helpful always,nothing to much trouble my experience always dealt with professionally.
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Trusted Customer
Feefo Verified
1 year ago
West Bromwich Building Society Customer services
The Customer Service was exceptional. Raf the member of staff who dealt with my account setting up was first class with a brilliant attitude , along with making things very easy for me to open my...
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Trusted Customer
Feefo Verified
1 year ago
Getting started with an online account
Had to speak to 3 different people to get my 4 digit pin
I had opened my account a few weeks ago and forgotten what I had elected to do on the online form
there needs to be a better way of...
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Grace
West Brom Building Society
1 year ago
I’m sorry to read about your experience when registering for an online PIN, I will ensure that it is shared with our Customer Services department. If you would like to discuss your feedback further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thank you- Grace.
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Trusted Customer
Feefo Verified
1 year ago
Very helpful service was quick
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AH
Abigail Homer
Feefo Verified
Thirsk
1 year ago
What Abigail Homer said about West Brom Building Society:
Very helpful
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RC
Robert Calladine
Feefo Verified
Derby.
1 year ago
What Robert Calladine said about West Brom Building Society:
Pleasure to deal with.
Gentleman named A NUP very polite and helpful also professional in every way with my inquiries.
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Trusted Customer
Feefo Verified
1 year ago
Efficient, friendly staff
Staff are efficient and friendly and knowledgeable.
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Trusted Customer
Feefo Verified
1 year ago
Recently moved home do quick and easy to move my acc.
Quick and easy
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Trusted Customer
Feefo Verified
1 year ago
Sabrina was very informative and explained everything to me as we went along.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.