What Gurpal Desanj said about West Brom Building Society:
Staff were great
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Trusted Customer
Feefo Verified
1 year ago
Highly recommend them
Great services and good customer service
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Trusted Customer
Feefo Verified
1 year ago
Good service when I walked in And I was able to open new account straight away. Which save me taking another day off work The staff were polite and help
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CA
Carolyn
Feefo Verified
Lancaster
1 year ago
What Carolyn said about West Brom Building Society:
Friendly human !! No robot and very helpful
Good to speak to someone , not a robot, and friendly as well
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Trusted Customer
Feefo Verified
1 year ago
Wasted journey
Could not complete the transaction I wanted after making a special trip to the branch. Told to come back in a few days time.
Louise
West Brom Building Society
1 year ago
We appreciate you leaving us this feedback, and we’re sorry you’re unhappy with the service provided. If you’d like to discuss this with us, please call our Customer Care Team on 0345 241 0607 or email us at customercare@westbrom.co.uk. - Louise
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Trusted Customer
Feefo Verified
1 year ago
Sue pearson
Polite very helpful nice welcome and caring made me feel I wasn't any trouble I personally couldn't ask for anything better have been a customer for years and hopefully will continue to be able to...
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RW
Roger Williams
Feefo Verified
Evesham
1 year ago
What Roger Williams said about West Brom Building Society:
Customer Services worked well
The person I spoke to in customer services dealt with my problem straight away over the telephone. It was all good and efficient
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AB
Anthony Bassett
Feefo Verified
1 year ago
What Anthony Bassett said about West Brom Building Society:
Pleasant,knowledgable and efficient staff.
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PD
Pauline Davies
Feefo Verified
1 year ago
What Pauline Davies said about West Brom Building Society:
Excellent
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Trusted Customer
Feefo Verified
1 year ago
Would recommend
Many good things, you let yourself down in the processing side of it (waiting for redemption statements e.g)
Customer service is spot on
Louise
West Brom Building Society
1 year ago
Thanks for your feedback, we’re always looking for ways to improve our processes and your feedback will be passed on to the relevant team. - Louise
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.